Security Services Lead

About us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 6th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience.

We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

We are looking for a Security Services Lead (Applications) to join our Managed Services Team.

The successful candidate can be based in Melbourne (preferable) or Sydney.

- Establish and manage the Managed Services Practice within the security application space whereby managed services teams are managing and supporting services aligned to best practices.

- Provide oversight and recommendations for the Security Applications operations and technologies used by all Managed Services Customers.

- Ensure best practice design, implementation, and management of security application are met by teams delivering solutions.

- Be a key Security application resource during major security related incidents and drive the incident to resolution while providing clear communication to our customers.

- Be accountable for end-to-end delivery of Security Services, from creation to ensuring alignment with service commitments.

- Serve as the key liaison between vendors, customers, and internal delivery teams—driving collaboration.

- Ensure identification of service delivery gaps against expectations, while proactively uncovering opportunities to align and attach relevant service catalogue offerings based on customers' licensing requirements.

- Work with the bA Cloud & Security Practice Lead to productise security application offerings and determine how these are delivered within our operational departments.

- Support sales with RFP responses and enhance managed services teams by embedding a security-first approach into all deliverables—driving improvements.

- Generate new opportunities and billable work within the security application space by focusing on proactive activities, developing new services, and extending existing services.

- Create and maintain guidelines and structure for technical documentation and knowledgebase (KB) articles while owning and contributing to knowledge.

- Work closely with Professional Services on defining and delivering on guidelines, processes and documentation for the successful handover and on-boarding of security application solutions to Managed Services.

- Document and keep up to date guides and processes in Confluence on security application vendor details and escalation procedures.

Background:

- Previous role with an IT&T System Integrator or Managed Services Provider (MSP).

- 5+ years in a security application role or at least 10+ years in an infrastructure or security role specialising in Cyber Security

- Current Azure Security Engineer or M365 Security Administrator certification

- Rapid7, CrowdStrike certifications and/or at least 2 other security application vendor related industry certs

- Industry experience working within the ITIL framework (ITIL certifications highly regarded)

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

- We offer options for you to interview virtually.

- blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.

- Regular social events and an awesome culture – work with a team of experts in their field

- Health Insurance discount with Medibank

- Discounts on 1000s of products

- Employee Assistance Program from The Mind Room

- Ongoing training and development including paid certifications.

- Quality hardware and laptop provided.

- Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it

*** Please note, all offers of employment at blueAPACHE are subject to a National Police Check.

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