Operations Analyst

4 weeks ago


Council of the City of Sydney, Australia Stake Australia Full time

Stake is looking for an Operations Analyst to join our Superannuation and Operations team here within a flexible hybrid working model

We’re an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, we’ve empowered a new wave of investors. Stake has grown fast from a fintech startup into a robust financial services company. Today we have 700,000+ customers and more than A$5 billion under administration.

At Stake, we break barriers in everything we do. Just like our customers, we’re driven by ambition. Our desire for continuous growth is what creates the collaborative and high-performance environment we work in. Though we’re spread around the world, we’re a unified team moving towards a shared vision: to unleash the investor in everyone.

Join us as we continue to reshape the financial industry, inspiring investor confidence and celebrating our wins along the way.

About the Role

As an Operations Analyst at Stake, you will be a key contributor to the team that ensures the smooth and efficient operation of our Stake Super product. You'll be responsible for executing end-to-end operational processes, from customer onboarding to ongoing account management. This role requires a meticulous and proactive individual who can manage daily tasks, resolve customer issues, and contribute to process improvements, all while upholding the highest standards of accuracy and compliance.

Key Responsibilities

Operational Execution & Compliance

- Execute and manage end-to-end operational processes for the Stake Super product, including client onboarding, rollovers, fee/payment handling, establishing bare trusts and SMSF account maintenance.
- Monitor operational processes to ensure the highest level of compliance.
- Act as a conduit between the Customer Success and Operations team by investigating and responding to customer requests.
- Assist with the creation of operational procedural documents, reporting and best practices.
- Discover operational improvements through the integration of AI & Agentic solutions.

Problem Solving & Stakeholder Collaboration

- Act as a point of contact for routine operational issues and escalate complex matters to the Team Lead as needed.
- Work closely with internal stakeholders across Customer Success, Finance, Product and Compliance to ensure seamless service delivery.
- Collect and analyse customer feedback and operational data, and provide insights to the team to drive process and product improvements.

Efficiency & Improvement

- Contribute to identifying operational inefficiencies and suggest improvements within existing workflows.
- Assist in maintaining accurate and organised records across all operational processes.
- Proactively identify and report any potential compliance breaches or operational risks to the Team Lead.

Experience & Qualifications

- At least 3 years experience in an operations, or finance-related role, preferably within the superannuation or financial services industry preferred.
- Demonstrated experience with process execution and data management.
- Experience with superannuation or SMSF administration is highly desirable but not mandatory.
- Demonstrated experience in cross-function engagement to solve complex problems.

Benefits

This is a unique opportunity to join a leading fintech company that is innovating the digital SMSF administration ecosystem. You'll gain unparalleled experience in a dynamic fintech environment and be a key part of a tremendous success story as we continue to disrupt the financial services space. We are committed to our team's success and offer:

- Competitive remuneration package and benefits
- Comprehensive health and wellness benefits
- Extensive professional development opportunities
- An exciting, inclusive, and supportive company culture
- Flexible working arrangements
- Exciting onsite facilities, including stocked fridges, golf simulator, and so much more…

#J-18808-Ljbffr



  • Council of the City of Sydney, Australia The Star Ent Group Full time

    Apply now Job no: 533836 Work type: Permanent Full Time Location: Sydney Categories: Technology The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our...

  • Lead Analyst

    1 week ago


    Council of the City of Sydney, Australia Reserve Bank of Australia Full time

    Lead Analyst - Operational Risk & Resilience page is loaded## Lead Analyst - Operational Risk & Resiliencelocations: Sydneytime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR3559* **Hybrid work environment*** **Full-time/Permanent*** **Play an important part shaping the future of our iconic Australian institution****About the...


  • Council of the City of Sydney, Australia BrillianTalent Full time

    Supply Operations Analyst / Specialist Location: Martin Place, Sydney Salary Range: $100K - $130K + Super About the Company Our client is a subsidiary of a major global energy and petroleum enterprise headquartered in the Middle East. The company is expanding its aviation fuel operations in Australia, supplying jet fuel to airports and airlines while...


  • Council of the City of Sydney, Australia Macquarie Bank Limited Full time

    Our Group Treasury Risk, Digital, Data and Reporting Liquidity Platform team is dedicated to delivering high-quality and timely liquidity information. We fulfil regulatory and internal reporting requirements within a robust risk management framework, collaborating across business and technology teams to drive operational excellence. This is an 18-month...

  • Business Analyst

    3 weeks ago


    Council of the City of Sydney, Australia Aurec Human Capital Group Full time

    Business Analyst Industry: Telecommunications Day Rate Contract $ Initial 12-Months Hybrid Role: Sydney & WFH Network | Telco | NOC | ITIL The Role Play a key role in integrating service management solutions between two major telecommunications providers, aiming to establish a robust 'assurance bridge' between their Network Operations Centres...


  • Council of the City of Sydney, Australia Macquarie Bank Limited Full time

    Analyst/Senior Analyst, Operational Risk - Change and Challenge Join our global Operational Risk Team based in Sydney who provide guidance to Macquarie’s operating and support groups on the management of material risks and deliver oversight, challenge and insights on Macquarie’s risk profile. Overview At Macquarie, our advantage is bringing together...


  • Council of the City of Sydney, Australia Reserve Bank of Australia Full time

    Payment Operations Analyst page is loaded## Payment Operations Analystlocations: Sydneytime type: Full timeposted on: Posted Todayjob requisition id: JR3583* **Hybrid work environment*** **Permanent opportunity*** **Play a key role in supporting critical banking payment operations****About the role**Join a high-performing team within the Bank’s...


  • Council of the City of Sydney, Australia Mirvac Full time

    More than 50 years ago a foundation was laid, with a vision for the future. To re-imagine the environments where Australians would live, work and grow. In this time, Mirvac has evolved from a small joint venture to a thriving ASX-listed property group, leading in sustainability, innovation, safety, and placemaking. Mirvac has created some of Australia’s...


  • Council of the City of Sydney, Australia SS&C Full time

    Business Analyst Remediation page is loaded## Business Analyst Remediationlocations: Melbourne - 800 Bourke St: Parramatta - 3 Parramatta Squaretime type: Full timeposted on: Posted Todayjob requisition id: R37469As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and...


  • Council of the City of Sydney, Australia IVF Hartmann Holding AG Full time

    Overview At HARTMANN, we create solutions that make a real impact in healthcare, improving lives in hospitals, clinics, and homes worldwide. We believe in empowering people through health, and that’s what drives us forward. As an employer, we’re committed to fostering growth, learning, and development. We offer a dynamic and rewarding environment where...