Gaming Customer Service All Rounder

1 week ago

Blacktown City Council, Australia Blacktown Workers Club Group Ltd Full time

Overview

- Work at one of the largest and most successful venues in Western Sydney

- Ongoing opportunities for training and development to help grow your career within the hospitality industry.

- Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.

- Above award rates

About Us

By any measure, the story of Workers Lifestyle Group is a proud record of achievement. Its continuing success is a result of its strong relationship to its members and the community from which it has grown and its relevance and value as a recreational, sporting, entertainment and social icon in Sydney’s burgeoning west.

Benefits

- Competitive casual rate above award rate

- Employee Enterprise Agreement

- Free onsite undercover parking

- Uniforms provided

- Staff Christmas Party

- Staff events - Trivia, Paint & Sip, Karaoke

- Employee Assistance Program - up to 6 sessions annually

- 25% staff discount with our food vendors Marlos All Day and Lusso Bistro

About the Role

In this All-Rounder role, your responsibilities will include, but not limited to:

- Building rapport with Members and Guests from diverse backgrounds

- Assisting Members and Guests with enquiries and requests

- Providing Drinks Service, fixing machine errors and maintaining the gaming floor

- Working in our Housekeeping, Bar and Gaming Area, including TAB and Keno

- Delivery of great customer service experiences accurately and efficiently; and

- Maintaining cleanliness of our service areas.

Requirements

- Must be willing to work in smoking areas

- Previous customer service experience is essential

- Current RSA, RCG and ARCG qualification is essential

- Bar and gaming service experience is preferred

- Ability to work in a fast-paced environment

- Willing to work a mixture of day, evening, overnight and weekend shifts

- Able to meet the physical requirements of the role including standing for long periods of time; and

- Excellent interpersonal skills.

Get to know us more at https://workerslifestylegroup.com.au/careers/

How to apply

Provide a copy of your resume and cover letter outlining why you would be a suitable candidate for the position.

If you are looking for an exciting opportunity to be a part of a dynamic team in a financially secure large Club Group then send through your Resume by clicking on the APPLY NOW Button below.

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