Senior Service Advisor
1 week ago
New Town Toyota is growing and we’re looking for people to grow with us.
An excellent opportunity is available for an experienced and customer-focused Senior Service Advisor to join our team. Opportunity to advance in the short term for the right candidate.
This is a full-time permanent role with an attractive salary package; base, commissions, and access to a company vehicle and fuel card.
Opportunity to earn up to $140,000 per annum depending on level of experience, performance and commissions.
We offer the opportunity to work in state-of-the-art, first-class facilities that set the benchmark for excellence within the automotive industry. Our workplace is built on a strong and supportive business culture that values professionalism, collaboration, and continuous growth. Every team member plays a vital role in delivering an exceptional standard of service, ensuring our customers enjoy an everlasting experience that goes beyond their expectations and strengthens long-term loyalty.
Job Description
How you will make an impact:
- Engagingwith customers and building a positive rapport
- Handlingcustomer matters relatingto service bookings and enquiries
- Checking in vehicles for service and noting any customer concerns/issues
- Estimatingcosts associated with jobs and determiningcompletion time
- Proactive communication with the customer to keep them updated on the status of their vehicle
- Obtaining approval from the customer if their vehicle requires additionalwork
Desired Skills and Experience
What you/'ll bring:
- Previous service advisingexperience
- Ability to build rapport with a diverse client base
- Exceptional written and verbal communication skills
- Experience with Tune DMS desirable however not essential
Why join New Town Toyota?
We’re a family-owned dealership with over 30 years of history in Perth. Our team is the heart of our success, and we’re committed to helping you grow—personally and professionally.
- Comprehensive training and support
- Employee discounts across a range of Toyota products and services
- Exclusive perks on shopping, dining, entertainment, wellness and more
- On-site gym
- Access to our confidential employee assistance program
You're welcome to find out more by visiting our careers page: https://www.newtowntoyota.com.au/careers/m/careers-enquiry/
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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