Car Rental Returns Agent

4 weeks ago

City of Greater Geelong, Australia Europcar Full time

Europcar is looking for a Customer Service Returns Agent

Would you like to be part of the Europcar team? Are you someone who enjoys customer-facing roles and working as part of a diverse team? We are seeking a Car Rental Returns Agent at our Victoria location to join our vehicle returns team.

You will work in a fast-paced environment where the customer is at the center of everything we do. Your responsibilities include providing world-class customer service throughout the rental process, including assisting customers in our car parks at the beginning and end of their Europcar experience.

Ideal candidates will demonstrate a passion for service and maintain a level-headed approach to daily challenges in a busy customer environment.

What we can offer you:

1. Competitive Basic Salary

2. Starting on 6 weeks holiday (including bank holidays), increasing with length of service

3. Pension and a life insurance scheme

4. Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)

5. Discounted car hire rates across our network

6. 20% discount on EE mobile phone contracts*

7. Discounted hotel rates through the Accor Group after 12 months service*

8. Cycle2Work*

9. Free annual eye tests

10. Confidential legal and support services through BUPA

11. Career progression and development opportunities

*These are part of our current non-contractual benefit offerings

Key Responsibilities:

1. Work closely with all staff to ensure vehicles are received and returned in a timely manner.

2. Maintain excellence in customer service and damage standards; achieve all KPIs in these areas.

3. Complete all administration accurately according to operating procedures.

4. Process workshop vehicles following operating procedures.

Minimum Requirements:

- A full, valid, clean driving license with at least 4 years of driving experience.

- Excellent communication and face-to-face interpersonal skills.

- Ability to work as part of a team in a fast-paced environment.

- Flexibility in working hours, including availability during days, evenings, and weekends, with various shift options.

- Car rental/sales experience is desirable but not essential; training will be provided.

If you believe you have what it takes to succeed as a Car Rental Returns Agent with Europcar, please apply today

Note: Agencies are asked not to send speculative candidates or CVs. The company will not accept terms based on unsolicited applications.

About Europcar:

Europcar Mobility Group is a global leader with 75 years of expertise in mobility services, operating in over 130 countries with a fleet of more than 250,000 vehicles, including electric options. We serve individuals and businesses with a wide range of rental solutions, from hourly to long-term subscriptions, under brands like Europcar, Goldcar, and Fox-Rent-A-Car.

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