▷ [Apply in 3 Minutes] Desktop Support Team Lead - M365, SOE, MDM - Federal GOVT

4 weeks ago

Canberra, Australia HiTech Group Australia Limited Full time

Reference #: JF/JJ2494

Title: Desktop Support Team Lead - M365, SOE, MDM - Federal GOVT

Category: ICT

Location: NSW

Work Type: Contract

Remuneration: $Neg

Term: 12 months + EXTS

Description:

- Work with a leading Federal Government Department
- 6 month contract + 2 x 6 month extension options
- Rewarding hourly rates & Canberra-based role with some flexible work arrangements

A leading Federal Government Department is seeking an experiencedDesktop Support Team Lead to support and enhance end-user digital technologies across the organisation. The successful Desktop Support Team Lead be responsible for overseeing the day-to-day operations of the Desktop Support Team, including mentoring, and developing a team of Desktop Support Officers.

The successfulDesktop Support Team Lead will be responsible for, but not limited to:

- Coach and mentor team members to enhance their technical capabilities and support career growth.
- Provide Level 2 ICT support to department staff for desktop hardware, software, video-conferencing systems, peripheral devices across multiple NMI sites, and face to face onsite support.
- Provide support to the Desktop Support Team with tasks requiring provisioning and management of ICT equipment for staff and maintaining accurate record-keeping of the ICT asset register.
- Collaborate with Level 3 ICT teams (e.g. Networks, Servers and Infrastructure)

The successfulDesktop Support Team Lead will have experience in the following:

- Experience in leading and managing a technical support team, including coaching and mentoring team members.
- Strong problem-solving skills with the ability to address complex or escalated issues across a wide range of end-user hardware and software.
- Proven experience providing Level 2 ICT Support, including triage and resolution of incidents, provisioning ICT equipment, and providing technical support for video conferencing systems.
- Excellent communication and interpersonal skills, with the ability to build relationships, collaborate with stakeholders, and provide constructive feedback.

This is a great opportunity to work within ahigh profile Federal Government Departmentand work on an interesting program of work The successfulDesktop Support Team Lead be offered a6 month contract with 2 x 6 months of extension options, and arewarding hourly rateIf you have the required skills and experience,APPLY NOW. Please forward your application tojobs@hitechaust.comquoting reference numberJJ2494. For more exciting job opportunities go towww.hitechaust.com

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