Case Manager

Job Category: Administration and Office,Banking and Financial Services,Insurance & Superannuation

Job Description

Case Manager

- Position Type: 12-monthfixed term
- Location: All locations across Australia considered
- Start date: 6 February 2026

About the role

As a professional and experienced Case Manager, you will play a critical role in supporting vulnerable customers through a difficult time in their lives by applying your analytical mindset and sound judgement.

In this role, your focus will be on gathering, interpreting and evaluating complex information - including legislative and medical documentation to make fair and consistent decisions. You’ll also be responsible for documenting and communicating your assessments clearly and professionally, both in writing and through direct engagement with customers and stakeholders.

You will manage a portfolio of claims, applying critical thinking to assess eligibility and determine outcomes. With a strong customer focus, you will ensure every interaction is thoughtful, well-informed and supports the customer journey with empathy and clarity.

Key Responsibilities

- Draft accurate, clear and comprehensive written communications and case summaries
- Conduct thorough case assessments through initial consultations over the phone
- Review and analyse sensitive documentation to support informed and defensible decision-making
- Ongoing customer contact throughout their claim
- Collating evidence from customers to support their claim application with relevant information and supporting documentation
- Maintaining up to date and accurate records across CSC’s systems

What we’re looking for

- Minimum of 2 years of experience in case/claims management – superannuation and life insurance experience is highly regarded
- Experience managing of a portfolio of cases end-to-end
- High level of written and verbal communication skills with ability to clearly communicate to a range of audiences and stakeholders
- Can understand and interpret legislation
- Demonstrate empathy, maintain a high standard of professionalism, and possess the resilience to thrive in challenging situations
- Professional, customer focused and willing to contribute to a positive business culture
- Work independently to organise and prioritise your tasks
- Self-motivated attitude with a resilient nature and ability to adapt to change
- Engaging and meaningful work in a supportive environment
- A variety of challenging and interesting work with the opportunity to develop your skills further towards complex cases. Extensive training provided.
- Flexible workplace arrangements including remote working
- Benefit from CSC’s commitment to excellence through thecore competency frameworkwhich underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.

What you’ll get in return

At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

We’re proud to be an equal opportunity employer — and proud of the progress we’re making.

Please upload your current CV and a short cover letter (no more than one page) outlining why you’re interested in this position.

To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.

- Please note:Agency submissions will not be considered for this position

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