15h Left: After Hours Response Service

Overview

Permanent Part-time position (35 hours a fortnight). Work for an organisation that makes a positive difference. SCHADS 4.1 + Salary Packaging up to $15,900 tax-free. Want to make a difference to those in the community? Join CPL - Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day.

CPL is a leading provider of disability support services in Queensland and Northern New South Wales. We are on a mission to empower people with disabilities and older Australians to live the life they choose. We believe in an inclusive society, and our dedicated team is committed to providing the very best support, guidance, and understanding to our clients.

As an After Hours Response Team Member based in our Brisbane CBD Head Office, you will be the primary point of contact for outside of business hours support for services teams across the organisation (Direct Support Workers, Clients, Service Facilitators, and managers).

The position will be required to work regular shifts outside of business hours (including weekends, public holidays and overnight).

Responsibilities

- Guide and advise Direct Support Workers whilst on shift relating to behaviour support, medication and health care, emergency or critical situations and Rostering incidents
- Respond to and manage incidents and ensure compliance with critical incident frameworks
- Provide advice on client support to Direct Support Workers, Service Facilitators, Shift Fill Team and other After Hours team members as required
- Comply with, maintain up to date knowledge of, and adhere to all legislative and organisational policies and procedures
- Ensure effective communication with other After Hours and Rostering team members

Requirements

- Experience in operational support (disability, aged care, or health)
- Strong communication, stakeholder management, and negotiation skills
- Problem-solving and analytical abilities
- Skilled in information management and internal systems
- Ability to build relationships and work collaboratively
- Administrative and confidential task management
- Commitment to quality service and continuous improvement
- Able to work nights, weekends 24/7, and capacity to pick up extra hours for other team members on leave
- Ability to work from home
- Blue Card and NDIS Worker Screening Check prior to starting (we can help)
- Please see attached position description for all requirements & responsibilities of the role.

Benefits and Why CPL

- Tax-Free Savings: Increase your take-home pay by packaging up to $15,900 of your annual salary tax-free.
- Entertainment Expenses: Use up to $2,650 of your pre-tax income for entertainment expenses, such as meals and holiday accommodation.
- Grow Your Career, Your Way: We are committed to your professional development. Share your ideas, challenge the status quo, and collaborate with our team.
- Take Care of Yourself and Your Community: Generous leave benefits, including annual leave, personal leave, compassionate leave, and comprehensive paid parental leave.
- Employee Assistance Program: Access to free and confidential counselling services for you and your family members.
- Embrace Diversity, Celebrate Uniqueness: An inclusive workplace where everyone feels valued and respected.
- A supportive and inclusive work environment.

To apply, please submit your CV and a cover letter. For a confidential discussion, please contact Recruitment at recruitment@cpl.org.au, quoting Ref No. 1251626.

CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion. Community Services & Development Aged & Disability Support

Closes 24th Oct 25

CBD & Inner Suburbs Brisbane Australia - QLD

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