After Hours Coordinator

Overview

CareChoice is a NDIS and TAC/ WorkSafe registered disability services provider. We deliver a wide range of services and provide complex support across the Disability sector in a range of settings including home care, residential, community and Specialist Disability Accommodation.

CareChoice is committed to service excellence and works closely with clients, their families, and key stakeholders to ensure individuals receive the very best person-centred care. The CareChoice team are passionate about their work and pride themselves in delivering an exceptional calibre of service.

Our values

Our philosophy of service provision is based upon our values of:

- People, First
- Brilliant Together
- Bring Our Best. Always
- Relentless Optimism

About the opportunity

CareChoice currently have a fixed term opportunity to join our rostering team until the 4th of January.

The role is for our after hours operations.

The shifts are as follows - Monday, Tuesday, Wednesday and Thursday 4pm - 10pm and Saturdays 3pm until 10pm.

Responsibilities

- As the newest member to our team, you’ll be responsible for the coordination of staff (including identifying and preparing appropriately skilled staff in line with client requirements), rostering and ensuring coverage of care for our clients in an after business hours capacity.
- Managing the coordination of our support workers and enrolled nurses to deliver disability services in line with client care requirements and preferences.
- Prioritising and managing a high volume of inbound and outbound calls and ad hoc administration tasks.
- Acting as the primary point of contact for our support staff and clients, responsible for building rapport and engaging with and rostering our casual workforce.
- Providing advice and support for any immediate crisis situations and liaise with; clients, emergency services and frontline workers to achieve optimum outcomes.

About you

As a passionate, reliable, and experienced care/ roster coordinator, you’ll have excellent verbal and written communication skills (including negotiation and problem-solving skills).

You will be calm under pressure, self-motivated, honest, have excellent business acumen and perform the role with the highest level of professionalism and integrity.

Ideally, you’ll have:

- Customer service and (not required but preferred) rostering experience
- Excellent interpersonal, negotiation and relationship management skills, coupled with a strong desire and willingness to learn
- A passion for assisting others and building a strong and dedicated workforce
- Ability to manage time effectively and meet established deadlines
- Highly proficient with Microsoft Word, Excel and knowledge of communication software

Mandatory Requirements

- Valid and current Victorian Driver's Licence
- NDIS Worker Screening Clearance and Working with Children Check (or willing to obtain)
- NDIS Worker Orientation Module

Benefits & culture

CareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As part of our commitment to putting People first, you’ll enjoy industry-leading wellbeing support and benefits at CareChoice, including:

- Top 10 Australian Financial Review Best Places to Work (Healthcare) 2024
- Access to your pay as you earn it via our financial wellbeing partner
- Employee Pathways Scholarships
- Employee Support Fund
- Free ongoing training and development
- Paid Pregnancy loss leave for either parent
- Flexible work options
- A number of employee wellness platforms including EAP, free flu shots and travel discounts
- Further discounts with groceries & beverages, shopping & fashion, sports & leisure, fuel and transport
- Car, health insurance and energy benefits
- Monthly & Annual Recognition & Reward for Employee of the Month
- Career development opportunities including secondments and Job-Ride-A-Long program

From the moment you step through our doors, you’ll feel welcome and supported to do your best work and really make a difference in people’s lives.

Employment with CareChoice is subject to satisfactory background checks which include Professional References, Employee Working with Children Check and NDIS Worker Screening Clearance.

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