Operations Manager

3 days ago

Council of the City of Sydney, Australia TAG Group Full time

Location: Sydney or Melbourne, Australia

TAG provides high-touch, personalised travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

operations manager - Touring Overview:

We are looking for a full-time (37.5 hours per week) Operations Manager who can support our growing Touring Department. As the Operations Manager, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

Responsible for end-to-end people management, including recruitment, onboarding, performance and development planning, training, employee engagement, and maintaining HR records, while ensuring high work standards, service continuity, and appropriate reward recommendations.

Foster strong team relationships with clients and suppliers; support commercial agreements and attend relevant meetings, events, and site visits as needed

Ensure fair workload distribution and team effectiveness; support a positive team culture

Continuously seek improvements within the team and suggest wider process enhancements

Support Corporate Senior Management in implementing departmental strategy and goals

Lead by example, promoting professionalism and collaboration across departments

Oversee booking activity and ensure effective use of TAG systems

Escalate concerns to Director of Operations and ensure compliance with policies and procedures

Work to increase profit margins in assigned territory

Collaborate with Corporate Team Leads to optimise productivity and policy adherence

Ensure compliance with PCI regulations and manage key accounts when required

Qualifications:

5+ years of travel agency experience, including at least 2 years in management (5 years preferred)

Strong expertise in airfares, contracted fares, ticketing, reissues, and published fare structures

Proficient in GDS systems (Galileo preferred) with experience booking flights, hotels, and related services

Skilled in handling VIP clients and group travel logistics

Versatile and proactive leader with strengths in problem-solving, project management, compliance, and driving team performance

Experience TAG Perks:

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to HRAPAC@tag-group.com .

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