Customer Advisor

4 weeks ago

Ballarat, Australia National Australia Bank Full time

Part-time role based in our Edenhope Branch

5 days per week, Monday - Friday 9am - 2pm

Be empowered to make a positive difference for customers and communities

Our people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges.

More focus on you

All new Customer Advisors receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including:

- Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
- Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
- Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave.
- Health and Wellbeing benefits including discounts on a wide selection of products to suit your personal circumstances and life stage.

The Hours

Join our team in this role working Monday to Friday 9:00am – 2:00pm.

In this role, you will

- Support our Edenhope Branch by being the first point of contact for our customers and put them at the centre of everything you do
- Assist our customers to identify the most suitable products and services including account opening, unsecured lending and banking transactions
- Ensure our customers receive a seamless, consistent, and tailored experience every step of the way and ensure all details are accurate and up to date
- Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
- Undertake ongoing training and development to enhance your career development

What you’ll bring

- A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
- An ability to work collaboratively as a team, self-motivation and energy to create our signature customer experience
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers
- An interest in upskilling and career development opportunities with NAB

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

NAB is an equal opportunities employer. We encourage applicants from diverse backgrounds.

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