Senior Practice Support Officer

Overview

At Medibank we’ve recently unified our health services under one brand – Amplar Health. With over 1000 employees, our nurses, GPs and other allied health professionals focus on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.

The Opportunity

Are you passionate about improving patient care through smart scheduling and operational excellence? We are in the lookout for a Senior Community Operations Officer to join our dynamic team. This newly created role is pivotal to ensure the smooth coordination of staff schedules and supports operational excellence across our home health services. You’ll work closely with the Community Operations Manager and the PSO team, People Leaders, and service delivery teams.

Responsibilities

- Scheduling & Rostering—Create and oversee efficient staff schedules that align with service delivery targets, optimize resources by geography and skill, adjust rosters in real-time, and ensure all visits are covered.
- Operational Support—Support day-to-day operations, onboarding and training new staff, resolve scheduling issues, and coordinate logistics such as stock management and courier services.
- Governance & Accuracy—Maintain accurate scheduling data and documentation, monitor recurring issues, ensure policy and contract compliance, and manage rostering frameworks for consistent, quality service delivery.

You’ll lead efforts to improve scheduling processes by identifying opportunities for optimisation and advocating for best practices. Your role includes educating stakeholders and contributing to more efficient, cost-effective service delivery models.

This is a full-time, onsite role based at the Adelaide Amplar Health Hub, with working hours from Monday to Friday, 10am to 6pm. Applicants must reside in Adelaide, SA and be available to work on location.

About You

The ideal candidate will be passionate about customer service, with strong interpersonal and conflict management skills, and the ability to thrive in a fast-paced environment. They’ll bring initiative and innovation to the role, aligning and empowering the team while driving a positive team culture. A natural relationship builder, they’ll recognise and leverage team strengths, foster collaboration, and resilience.

Additionally, the candidate will bring:

- 3+ years’ experience in large-scale rostering or workforce planning.
- High proficiency in Microsoft Office (advanced Excel is advantageous).
- Ability to work independently and collaboratively.
- Focus on dynamic, real-time scheduling—ability to think ahead, adapt quickly, and make confident decisions under pressure.
- Experience in hospital or community scheduling.
- Analytical skills and experience producing reports.
- Knowledge of scheduling and rostering methodologies and best practices.

Benefits

- Great work-life balance with flexibility to work from home; role can be performed anywhere in Australia.
- Subsidised health insurance (Medibank/AHM) with potential coverage for pets, cars, travel, and house; 25% discount on travel insurance.
- 14 weeks paid parental leave for all eligible employees.
- Feel Good Health Hub—a digital platform for health and wellbeing services.
- Great Discounts on various partner products and services.

Learn more about Amplar Health athttps://amplarhealth.com.au

Inclusion and Accessibility

We believe in everyone’s potential and strive to be inclusive. We encourage applications from Aboriginal and Torres Strait Islander candidates, people with disabilities, and LGBTQIA+ individuals. For adjustments during the recruitment process, please contact careers@medibank.com.au. Learn more about our commitments and employee experiences at https://careers.medibank.com.au/culture/diversity-inclusion/

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.

Job Segment: Operations Manager, Travel Nurse, Patient Care, Operations, Healthcare

Copyright © 2024 Medibank Private Limited. All rights reserved. ABN 47 080 890 259.

#J-18808-Ljbffr