IT Support Technician

Make a real difference in our community.

At South Coast Medical Service Aboriginal Corporation (SCMSAC), you’ll be part of a culturally safe, inclusive, and values-driven team making meaningful change across communities in the Illawarra, Shoalhaven, Far South Coast, and Goulburn regions. We're a not-for-profit Aboriginal Community Controlled Organisation delivering holistic health, wellbeing, and family services. While many of our programs and services are designed specifically for Aboriginal children and families, some of our teams also work with and support the broader community. Cultural connection is at the heart of everything we do, shaping how we support families, strengthen communities, and inspire future generations.

Work with purpose, in a location you love, with an organisation that makes a difference.

Location: Nowra
Type: Full-Time
Closing Date: Thursday 30th October 2025

The Role

We are seeking a passionate and dedicated IT Support Technician. In this role you will work within the SCMSAC IT Team to maintain the functioning of information technology systems within SCMSAC. The role requires a strong and up to date knowledge of computer technologies, including operating systems, internet–based applications, security and backup systems, network configuration, cyber security measures, and scripting. Demonstrated competence in other technologies, such as mobile device applications, is also expected.

The IT Support Technician also works collaboratively with our IT Managed Services contractor, and other IT related services, to provide ‘on-the-ground’ support for tasks that primarily fall outside the scope of the Managed Services Agreement.

key responsibilities

- Review and update the IT Systems Support Tickets, ensuring that completed tickets are closed within 48 hours of the ticket being completed.

- Data cleansing of employee workstations, within 48 hours of receipt.

- Set up, install and configure hardware, software and other network components.

- Run computer diagnostics, identify problems, and perform tests on computer programs and equipment.

- Assist with decommissioning and replacing SCMSAC systems and infrastructure as required.

- Work in conjunction with other staff, including Human Resources to on-board new employees or assist with internal transfers.

- Manage all software within SCMSAC including, but not limited to Office 365, SharePoint and print services, to ensure software is up to

- date and information within these systems are accurate, including the management of licences.

- Maintain IP phone systems and video conferencing function in conjunction with third party carrier providers and phone systems support companies.

- Maintain an accurate inventory of all IT assets including workstations, display devices, printers, scanners, and other peripheral equipment, within 48 hours of purchase/decommissioning.

- Proactively maintain cyber security and monitoring of all SCMSAC systems.

- Review and test the SCMSAC Disaster Recovery Plan annually.

- Work with third party providers and contractors, including SCMSAC’s managed services supplier, to meet SCMSAC’s technological and systemic advancements.

- Attend relevant meetings. Be punctual, prepared, and ready to participate.

- Actively participate in monthly documented support and supervision sessions.

- Participate in annual performance review.

- Other duties as reasonably directed by the CEO or delegate.

- Certificate IV in IT Support or Computer Systems Technology or equivalent experience.

- Sound knowledge of computer troubleshooting, networking, and security requirements.

- Ability to install and administer computer hardware, software and networks.

- Demonstrated computer proficiency including the use of all Microsoft Office applications and client record and data management systems.

- Strong and current knowledge of operating systems, internet–based applications, security and backup systems, network configuration, cyber security measures, and scripting. Demonstrated competence in other technologies, such as mobile device applications, is also expected.

- Strong analytical and problem-solving skills.

- Excellent communication skills including written and verbal communication with the ability to interact with a variety of people.

- Effective time management skills and the ability to work to strict deadlines.

- Demonstrated flexibility and capacity to prioritise competing demands.

- Current Working with Children Check and National

- Police Check.

- Current Drivers Licence.

- Aboriginality*

Pre-Employment Requirements

All preferred applicants must complete a National Police Check.
A paid employee Working With Children Check (NSW) is required prior to appointment, in accordance with legislation.
For Aboriginal Designated Positions, applicants will be asked to provide proof of Aboriginality at the interview stage.
Aboriginality is a genuine occupational requirement under Section 8(1) of the Racial Discrimination Act 1975.

Why Join Us?

At SCMSAC, you'll be part of a culturally safe and inclusive workplace where your contribution truly matters.
We're a values-driven team creating real impact in our communities. We offer:

- Generous employment conditions, competitive rates, and access to salary packaging.

- Ongoing career development, education, and training.

- A collaborative, respectful, and inclusive team environment where you can thrive.

- Strong team values and community impact.

- Opportunities for professional growth.

- A welcoming environment that supports Aboriginal and Torres Strait Islander applicants.

benefits and perks

- Monthly RDOs (Rostered Days Off).

- Paid Christmas shutdown period in addition to standard leave entitlements.

- Take advantage of up to $15,900 in tax-free income through salary packaging (NFP benefit).

- Ongoing training, support, and career advancement opportunities.

- Opportunity to work within a supportive, dedicated team.

- Ongoing professional development and training.

Access to a free Employee Assistance Program with confidential support for mental, emotional, financial, and physical wellbeing.

how to apply

Option 1 - Apply by Email

Please email your completed application to: hr@southcoastams.org.au

Include the following documents:
SCMSAC Application Form
Resume/CV
Cover Letter addressing the Selection Criteria Confirmation of Aboriginality (only required for Aboriginal-identified positions)
Any relevant qualifications or certificates

You can also apply via SEEK. Click the 'Apply on SEEK' button to view the job ad.

You will need to upload the following documents:
SCMSAC Application Form (upload in other attachments section)
Resume/CV
Cover Letter addressing the Selection Criteria Confirmation of Aboriginality (only required for Aboriginal-identified positions)
Any relevant qualifications or certificates

Need help or have questions? Contact our HR team: hr@southcoastams.org.au

#J-18808-Ljbffr