IT Level 1 Helpdesk

Aussie Broadband's (ABB) purpose is to the change the game. As our IT Level 1 Helpdesk, you'll support this by providing first level local and remote IT support to Aussie staff; and maintaining our internal IT infrastructure.
This is a six-month secondment opportunity.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.

Join us as we continue to grow and make a mark as the 5th largest telco in Australia

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down

Our fantastic culture lives and breathes our values:

- Don't be ordinary, be awesome

- Think BIG

- No bullsh*t

- Be good to people

- Have fun

We are proud to be a B Corp Certified company , which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment , sponsorship programs and our paid staff community service leave offering.

But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine .

The good stuff

- 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

- Discounted internet up to the value of $109 per month

- 20% off our Mobile services

- Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more

- Celebrating you With monthly rewards and recognition

- Internal training and resources for you to continue to learn, grow and achieve your career goals

- Yearly allowance for amazing Aussie merch

- Fitness Passport for access to multiple gyms and pools across Australia

Let's talk about you

This is a secondment opportunity to join the IT Helpdesk team. This is an opportunity to develop your technical skills and build your technology career. To be successful you will possess:

- Experience in a helpdesk function or similar role.

- Relevant qualifications and certifications in IT.

- Basic network troubleshooting (LAN/VPN).

- Previous exposure supporting printers, desktops and laptops.

- Knowledge across Microsoft stack, including but not limited to:

- Windows Servers

- Microsoft Azure

- Active Directory

- Virtual Servers

- Exchange

- Office Suite

- Windows 10

- Outstanding personal organisation and time management skills.

- Experience with MAC support is highly regarded.

- You're flexible and not necessarily bound by rules.

- Ability to work in a fast paced, highly dynamic environment.

- Understands and maintains confidentiality.

- A 'can do' attitude to own work and the goals of the greater team.

How will you support our "Why?"

As our IT Level 1 Helpdesk, you will be involved in the following activities and outcomes:

- Providing first level local and Remote IT support to all Aussie staff across the business.

- Maintaining our internal IT infrastructure across multiple locations and states.

- Ensuring all IT requests logged are actioned or escalated as appropriate in a timely and efficient manner.

- Working with end-users in analysing, troubleshooting, and resolving hardware/software and some basic network support issues.

- Deployment of new desktop devices (Windows/Apple) and other hardware.

- Following set IT security guidelines and practices; whilst working towards continuously improving existing processes.

- Recording and updating of IT asset management register for all Internal IT devices.

Ready to join?

Hit the apply button to submit your application and our fantastic team will be in touch

Even if you feel you don't meet all the requirements, we'd still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at careers@team.aussiebroadband.com.au

Just a heads up, we can't take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out

Why work here?

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Get In Touch

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

About Us

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.
With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

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