Product Owner – Home Claims Experience

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Overview

Overview

We’re looking for a Product Owner to lead the design and delivery of customer-first digital and operational solutions across our Home Claims portfolio. Based in our Brisbane office and working within the Consumer Insurance division, this role is ideal for someone who thrives in a fast-paced, agile environment and wants to make a direct impact on customer outcomes.

This is a contract role through to 30 June 2026 and your chance to lead a dedicated, cross-functional squad of delivery experts, drive strategic outcomes, and shape the Home Claims experience for thousands of Australians.

Responsibilities

- End-to-end delivery of initiatives aligned to Suncorp’s Consumer Insurance strategic objectives
- Lead a cross-functional agile squad, fostering alignment, collaboration, and outcome delivery
- Define clear business requirements and prioritise backlog initiatives that improve experience, compliance and commercial value
- Facilitate effective testing, UAT/PVT, release activities and change management to support solution deployment
- Act as the voice of the business in collaboration with tech, risk, regulatory and project teams
- Maintain strong stakeholder relationships across business units, technology, and external vendors
- Monitor delivery progress, showcase key features, and ensure transparency across initiatives

What you’ll bring

- 3+ years’ experience in Insurance and/or Financial Services
- Proven experience delivering projects in agile environments, with at least 1 year in a Product Owner or similar delivery role
- Experience working with senior stakeholders across business and tech
- Strong business acumen, data literacy and a deep understanding of customer-led design
- A collaborative mindset, with strong influencing and communication skills
- Bonus points for Product Owner certification or experience with AI-enabled claims or customer solutions

What You’ll Enjoy

Access our Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

- Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
- Paid volunteer leave, donation matching, and unlimited emergency response leave
- Performance-based bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

We encourage you to contact for any support and adjustments to participate equitably in our recruitment process or in the workplace. For a confidential conversation, please email luke.morandini@suncorp.com.au.

Advertised: 13 Oct 2025 AUS Eastern Daylight Time
Applications close: 13 Nov 2025 AUS Eastern Daylight Time

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