Immediate Start Guest Services Officer

2 days ago

Hawks Nest, Australia Reflections Holiday Parks Full time

Guest Services Officer

About Us

At Reflections Holidays, our purpose is to share nature’s playground with our guests in a way that gives back to our communities and nurtures the environment.

We proudly care for 40 unique destinations, all located on iconic NSW Crown Land. Our focus is on creating memorable experiences, not just for our guests, but also our team. As NSW largest holiday park operator, our unique, nature-inspired offerings really set us apart from the rest.

We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.

The Role

This is a casual Guest Services Officer position, located at Reflections Holidays, Jimmys Beach.

The purpose of the role is to carry out guest services duties within the park, provide excellent customer service experience every time, and represent Reflections Holidays in a positive manner.

The role responsibilities include:

- Provide exceptional customer service including liaising with guests face to face; via telephone and internet for bookings, enquiries, and complaints.

- Have RMS, Newbook or similar reservations system experience.

- Undertake general office duties, banking, and cleaning of office/kiosk.

- Prepare correspondence, record keeping of all mail and carry out filing in accordance with procedures.

- Assist Park Manager and Supervisors with the opening and closing of office and kiosk/store.

- Receiving and dispensing of monies via computerised point of sale register.

- Assist Supervisor with stock take and invoicing for kiosk, store, cabin, office, and cleaning equipment and chemicals.

- Assist and direct visitors within the park and as they enter the park.

- Assist Guest Services Supervisor in social media administration at park level as required.

About You

The successful candidate will have experience in:

- Administration or front office reception.

- Using a booking/reservations system.

Our new Guest Services Officer will be able to:

- Manage time to meet priorities.

- Learn quickly, use initiative, and adapt to changing work environments.

- Solve problems with accuracy and efficiency to meet guest needs.

- Demonstrate a high level of accuracy and attention to detail.

- Communicate with all levels of guests to an excellent standard.

- Positive attitude and willingness to learn.

- Great teamwork and communication skills.

- Flexible availability to work including weekend, peak holiday seasons and public holiday work.

What Next?

Keen to further explore the opportunity to become a Reflections Holidays team member? We would love to get to know you

Select ‘Apply Now’ to share your resume and a one-page cover letter describing how you meet our needs, and we will be in touch.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.

#J-18808-Ljbffr

  • Guest Services Officer

    1 week ago

    Hawks Nest, New South Wales, Australia Reflections Holidays Full time $45,000 - $60,000 per year

    About UsAtReflections Holidays, our purpose is to share nature's playground with ourguests in a way that gives back to our communities and nurtures theenvironment.Weproudly care for 40 unique destinations, all located on iconic NSW Crown Land.Our focus is on creating memorable experiences, not just for our guests, butalso our team. As NSW largest holiday...

  • Customer Service

    2 weeks ago

    Crows Nest, Australia Get Picked Up Pty Ltd Full time

    Get Picked Up are looking for a talented customer service person who wants to learn on the job and make their mark felt day one! We value ambition, drive and success. Be in control of your career and join our team as we break weekly records and aim for higher and higher numbers and strive for excellence in quality of service provided. **About Get Picked...

  • Sumhiit Fitness Coach

    2 weeks ago

    Crows Nest, Australia Collective Wellness Group Full time

    **Excellent opportunity within Australia’s leader in fitness franchising!** - Exciting new fitness brand in Australia - Workout for free! - Join a growing business that changes people's lives for the better! **Who we are**: Collective Wellness Group (CWG) operates as the master franchisor and support office for market leading brand Anytime Fitness, as...

  • Supporter Services Officer

    2 weeks ago

    Crows Nest, New South Wales, Australia The Butterfly Foundation Full time $60,000 - $80,000 per year

    Australia's largest national organisation supporting people with eating disorders and body image concernsRewarding, dynamic and innovating role in a well-established not-for-profitSupported by passionate and committed colleaguesBased in Crows Nest, flexible working – mix of home and officeGenerous salary packaging options0.6 FTE / over 4-5 days is...

  • Customer Service

    1 week ago

    Crows Nest, Australia Get Picked Up Pty Ltd Full time

    Get Picked Up are looking for a talented customer service person who wants to learn on the job and make their mark felt day one! We value ambition, drive and success. Be in control of your career and join our team as we break weekly records and aim for higher and higher numbers and strive for excellence in quality of service provided. **About Get Picked...

  • Fitness (Reception / Sales)

    1 week ago

    Crows Nest, Australia CycleBar Crows Nest Full time

    **Are you a Customer Service + Sales Superstar with a passion for health and fitness? Looking for a fresh start in a state-of-the-art indoor cycling studio?** Join the iconic, fun team at **CycleBar Crows Nest** as part of our Front Office Reception team! This is a once-in-a-lifetime opportunity for someone who is passionate about delivering exceptional...

  • Fitness (Reception / Sales)

    7 days ago

    Crows Nest, Australia CycleBar Crows Nest Full time

    **Are you a Customer Service + Sales Superstar with a passion for health and fitness? Looking for a fresh start in a state-of-the-art indoor cycling studio?** Join the iconic, fun team at **CycleBar Crows Nest** as part of our Front Office Reception team! This is a once-in-a-lifetime opportunity for someone who is passionate about delivering exceptional...

  • Fitness (Reception / SALES)

    7 days ago

    Crows Nest, Australia CycleBar Full time $31 per year

    Are you a Customer Service + Sales Superstar with a passion for health and fitness? Looking for a fresh start in a state-of-the-art indoor cycling studio?Join the iconic, fun team at CycleBar Crows Nest as part of our Front Office Reception teamThis is a once-in-a-lifetime opportunity for someone who is passionate about delivering exceptional and memorable...

  • Accounts Payable Officer

    5 days ago

    Crows Nest, Australia Page Personnel Full time

    Opportunity to join a growing and supportive team environment - Join a dynamic workspace with hybrid working arrangements. **About Our Client**: Our esteemed client is a leading player in the fast-moving consumer goods (FMCG) industry, setting the benchmark for excellence, innovation, and sustainability. With a strong foothold in the market, they are...

  • Salmon & Bear - Front of House

    3 days ago

    Crows Nest, Australia Vidaura Full time

    **Salmon & Bear **is on the lookout for **Front of House / FOH Team Member / FOH Staff (Runner, Waiter, Waitress, Server, Host, Floor Staff) **to work at their restaurant in Crows Nest, NSW. Come and join their passionate and fun growing hospitality team! **Location**:Crows Nest, NSW **Job Type**:Casual **Start Date**:ASAP **Company perks**: -...