Guest Services Officer

5 days ago

Hawks Nest, Australia Reflections Holiday Parks Full time

AtReflections Holidays, our purpose is to share nature’s playground with ourguests in a way that gives back to our communities and nurtures theenvironment.

Weproudly care for 40 unique destinations, all located on iconic NSW Crown Land.Our focus is on creating memorable experiences, not just for our guests, butalso our team. As NSW largest holiday park operator, our unique,nature-inspired offerings really set us apart from the rest.

We areproud to be the first holiday park group to be certified as a socialenterprise, so you can be assured that we do business for good. Our profits arealigned to our purpose in four key ways – Social, Culture, Environment, andEconomic.

The Role

This is a casual Guest Services Officer position, located at Reflections Holidays, Jimmys Beach.

Thepurpose of the role is to carry out guest services duties within the park,provide excellent customer service experience every time, and representReflections Holidays in a positive manner.

Keyresponsibilities of a Guest Services Officer include:

- Provideexceptional customer service including liaising with guests face to face; viatelephone and internet for bookings, enquiries, and complaints.

- HaveRMS, Newbook or similar reservations system experience.

- Undertakegeneral office duties, banking, and cleaning of office/kiosk.

- Preparecorrespondence, record keeping of all mail and carry out filing in accordancewith procedures.

- AssistPark Manager and Supervisors with the opening and closing of office andkiosk/store.

- Receivingand dispensing of monies via computerised point of sale register.

- Assist Supervisorwith stock take and invoicing for kiosk, store, cabin, office, and cleaningequipment and chemicals.

- Assistand direct visitors within the park and as they enter the park.

- AssistGuest Services Supervisor in social media administration at park level as required.

About You

The successful candidate will have experience in:

- Administrationor front office reception.

- Using abooking/reservations system.

Our new Guest Services Officer will be able to:

- Managetime to meet priorities.

- Learnquickly, use initiative, and adapt to changing work environments.

- Solveproblems with accuracy and efficiency to meet guest needs.

- Demonstratea high level of accuracy and attention to detail.

- Communicatewith all levels of guests to an excellent standard.

- Positiveattitude and willingness to learn.

- Greatteamwork and communication skills.

- Flexibleavailability to work including weekend, peak holiday seasons and public holidaywork.

What Next?

Keen tofurther explore the opportunity to become a Reflections Holidays teammember? We would love to get to know you

Select‘Apply Now’ to share your resume and a one-page cover letter describing how youmeet our needs, and we will be in touch.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.

#J-18808-Ljbffr

  • Guest Services Officer

    2 weeks ago

    Hawks Nest, New South Wales, Australia Reflections Holidays Full time $45,000 - $60,000 per year

    About UsAtReflections Holidays, our purpose is to share nature's playground with ourguests in a way that gives back to our communities and nurtures theenvironment.Weproudly care for 40 unique destinations, all located on iconic NSW Crown Land.Our focus is on creating memorable experiences, not just for our guests, butalso our team. As NSW largest holiday...

  • Immediate Start! Guest Services Officer

    4 weeks ago

    Hawks Nest, Australia Reflections Holiday Parks Full time

    Guest Services Officer About Us At Reflections Holidays, our purpose is to share nature’s playground with our guests in a way that gives back to our communities and nurtures the environment. We proudly care for 40 unique destinations, all located on iconic NSW Crown Land. Our focus is on creating memorable experiences, not just for our guests, but also...

  • Administration Officer

    2 days ago

    Hawks Nest, Australia RSL LifeCare Full time

    **Administration Officer** - **Permanent Part time 3 days per week** - **Higher Wages, Tax Benefits, and Limitless Opportunities!** - **Salary packaging opportunities up to $15,900 per year** **Location**: Hawks Nest, NSW **About Us**: At RSL LifeCare, our Residential Care teams have the ability to make a big difference to the lives of veterans and seniors...

  • Customer Service Representative

    14 hours ago

    Crows Nest, Australia Bryant Dental Full time

    We are Bryant Dental. An innovative and exciting, med-tech startup looking to recruit talented customer service specialists to join our growing and passionate team. Working alongside a team of sociable, high-energy and dedicated colleagues, the Customer Service Representative will be at the forefront of exceptional service to our growing client list, with...

  • Supporter Services Officer

    2 weeks ago

    Crows Nest, New South Wales, Australia The Butterfly Foundation Full time $60,000 - $80,000 per year

    Australia's largest national organisation supporting people with eating disorders and body image concernsRewarding, dynamic and innovating role in a well-established not-for-profitSupported by passionate and committed colleaguesBased in Crows Nest, flexible working – mix of home and officeGenerous salary packaging options0.6 FTE / over 4-5 days is...

  • Finance and Client Service Officer

    2 weeks ago

    Crows Nest, Australia Good2Give Full time

    **Reports to: Client Service Team Leader**: **Engagement: 37.5 hours**: **Location: Crows Nest, Sydney**: **Overview**: If you’re looking to join a team of customer professionals to deliver exceptional service to our great clients - this could be an awesome role for you. Our clients are companies who support employee giving programs across Australia and...

  • Head Chef

    6 days ago

    Crows Nest, New South Wales, Australia -ebed-4899-bac1-508c3f9f869f Full time $80,000 - $120,000 per year

    About Knird Knird is an intimate, highly regarded 50-seat wine bar and restaurant in Crows Nest. Five years in, we're known for our thoughtful wine program, seasonal share plates, and warm, guest-facing service. We are a community-focused venue built on kindness, respect, and a genuine passion for what we do.The Opportunity We are seeking a Head Chef and...

  • Sumhiit Fitness Coach

    1 week ago

    Crows Nest, Australia Collective Wellness Group Full time

    **Excellent opportunity within Australia’s leader in fitness franchising!** - Exciting new fitness brand in Australia - Workout for free! - Join a growing business that changes people's lives for the better! **Who we are**: Collective Wellness Group (CWG) operates as the master franchisor and support office for market leading brand Anytime Fitness, as...

  • Part Time Paint and Sip Artist

    13 hours ago

    Crows Nest, Australia Champainting Full time

    We’re looking for a Lead Artist to join our growing Sydney, NSW team! Champainting brought to you Australia’s first paint and sip studios over 10 years ago. Having delivered fun art sessions to our guests for over a decade, we’ve perfected the creative experience. **Opportunity: Part Time Lead Artist 26 hours per week (up to full time...

  • Property Inspection Officer

    2 weeks ago

    Crows Nest, New South Wales, Australia Morton Real Estate Full time $40,000 - $60,000 per year

    Are you passionate about people and property? Looking to launch your real estate career with an award-winning, independent agency?Join Morton – a multi-office, non-franchise agency with a strong presence across Sydney. We're seeking an energetic and professional Property Inspection Officer to support our high-performing team. You will be based in our Crows...