Business Support Officer

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work‑life balance, extensive learning opportunities, networking programs and employee benefits. Most of all you can expect to make a lasting impact on the lives of others who rely on our services.

We are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Am I suited to being a Business Support officer with APM?

Pperhaps you are currently working as an Employment Consultant but would enjoy a role with more of an administration focus? What’s important is that you have high attention to detail and have a passion for ensuring quality and integrity in everything they do.

Location: Bunbury, WA.

Role Overview

We are currently seeking a highly motivated, detail‑oriented, and professional Business Support Officer to join our dynamic team. This is a pivotal role that directly contributes to the accuracy, integrity, and contractual compliance of placements processed through PULSE and Workforce Australia.

The successful candidate will play a critical role in supporting Workforce Australia staff by offering expert guidance, timely feedback, and ensuring best practices are upheld across all placement‑related activities. Your contributions will ensure both operational excellence and contractual compliance in line with internal and external standards.

A typical day will involve

- Accurately process, review, and verify employment placements in PULSE and Workforce Australia, ensuring data integrity and compliance with relevant Departmental policies and procedures prior to system confirmation.

- Provide timely, clear, and constructive support, guidance, and feedback to Workforce Australia staff in relation to the submission, management, and compliance of placements.

- Conduct regular internal audits to assess adherence to Employment Services (ES) contractual obligations and recommend corrective actions where required.

- Maintain an up‑to‑date and detailed understanding of the Workforce Australia contract, particularly in relation to placement and claim processes.

- Liaise effectively with internal and external stakeholders, demonstrating a high standard of professionalism, diplomacy, and customer service at all times.

- Manage centralised business support processes, ensuring tasks are completed efficiently and within defined timeframes, especially during high‑volume periods (e.g., end‑of‑month or financial year‑end deadlines).

- Contribute to continuous improvement initiatives by identifying process gaps, recommending improvements, and supporting implementation strategies.

- Maintain meticulous records and ensure all documentation is accurate, complete, and aligned with legislative and contractual requirements.

Essential Qualifications and Experience

- A minimum of six (6) months’ recent experience working within the Employment Services sector, with hands‑on experience preparing and submitting placements through Workforce Australia or ESS Web.

- A sound understanding of the Workforce Australia contractual framework, including an awareness of claims and compliance processes (desirable but not mandatory).

- Proven ability to exercise sound judgement, discretion, and initiative, particularly when handling sensitive or complex placement matters.

- A strong commitment to accuracy, quality assurance, and data integrity across all work undertaken.

- Excellent time management, organisational, and prioritisation skills, with the capacity to meet competing deadlines in a high‑pressure environment.

- Exceptional attention to detail and a methodical approach to task execution.

- Demonstrated flexibility and adaptability to work varied hours during peak operational periods, as required.

What We Offer

- The opportunity to join a supportive and inclusive team that values collaboration, integrity, and continuous improvement.

- Ongoing professional development opportunities and potential pathways for career progression within the organisation.

- A role that makes a meaningful contribution to the quality and integrity of employment services across Australia.

To be considered you will have

- Eligibility to work in Australia.

- A current driver’s licence and a comprehensively insured vehicle.

- A MyGovID (Standard level).

- Willingness to complete a National Police Check.

- Able to pass a Working with Children Check.

- Availability to work Full‑Time Monday to Friday 8:30am – 5:00pm.

The work you do is Momentous Enjoy our employee benefits…

- EAP | Employee Wellbeing Program

- Paid Cultural and Ceremonial Leave

- Purchased Annual Leave

- Paid Parental Leave

- Service recognitions

- APM Family Hub

- Maxxia | Vehicle salary packaging

About APM Group

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work‑life balance, extensive learning opportunities, and employee benefits. Most of all you can expect to make a lasting impact on the lives of others who rely on our services.

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Join us as we continue to enable better lives

#J-18808-Ljbffr