Customer Service Consultant

4 weeks ago

Launceston, Australia Searson Buck Full time

Overview

Join the Service Tasmania Fixed-Term & Casual Employment Register

Customer Service Consultant Opportunities – Launceston

November 2025 Intake – Apply Now (all previous applicants need not re-apply)

We’re proud to be partnering with Service Tasmania to manage their Fixed-Term and Casual Employment Register, supporting recruitment for Customer Service Consultant roles across the state.

About the Role

As a Customer Service Consultant, you’ll be the first point of contact for Tasmanians accessing a wide range of government services. Working from a Service Centre or the Contact Centre, you’ll assist customers in person or over the phone with a variety of transactions and enquiries.

This is a fantastic opportunity to gain meaningful experience in a government environment, whether you/'re early in your career, returning to the workforce, or seeking flexible employment.

Locations

We are currently seeking expressions of interest across:

- Launceston - Part Time - 2-3 days rotating days

What You’ll Be Doing

- Delivering accurate, friendly and efficient customer service

- Processing transactions and handling customer enquiries

- Managing confidential information with care and professionalism

- Using a range of systems and tools to support customer interactions

- Working collaboratively in a supportive team environment

To be considered, you’ll need to:

- Complete a brief screening chat after applying

- Provide two professional referees

- Participate in a competency-based interview and role play

- Undertake skills testing

- Be willing to undergo a National Police Check prior to commencement

Desirable

- Previous experience in customer service, retail, or contact centres

- A current driver licence (for mobility between service sites if needed)

What’s in it for you?

- A chance to join a respected, customer-focused government service

- Ongoing support and training provided

- Flexible, fixed-term casual opportunities with variety

- Make a real difference in your community

Salary Range: $74,783 - 80,835 pro rata, Tasmanian State Service Award, General Stream Band 3.

Interested?

Apply now and complete the screening chat to join the register. We’re reviewing applications in the lead-up to our November 2025 intake.

Have questions? Reach out to Emma Levett via email elevett@searsonbuck.com.au or phone 0438 086 617.

Searson Buck is proud to be partnering with Service Tasmania to manage their Fixed-Term and Casual Employment Register.

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