Hilti Store Representative

3 weeks ago

City of Brisbane, Australia Hilti (Canada) Corporation Full time

What's the role?

As a Hilti Store Representative, you will work with the wider retail sales team in managing the day-to-day operations of the store as well as provide a superior level of service to our customers through product demonstrations and service consultations.

This is not an ordinary retail sales job, we focus on building and maintaining lasting relationships with our customers in understanding their business needs and how our solutions can add value. The role is fast-paced and KPI driven yet also rewarding as you will play an active role in strengthening our partnerships with our customers.

This is a permanent full-time role based at our Hilti Store in Hamilton, QLD. It is a great opportunity to kick-start your career within a multinational organization with a high-performing and caring culture

What does the role involve?

- Manage the day-to-day operations of the store

- Initiate customer contact, build and maintain lasting relationships with our customers

- Overall customer touchpoints, including sales, repairs and inputted sales

- Achieve retail sales targets and profitable growth

- Maintaining Hilti’s customer database through Salesforce

- Maintain Operational Excellence - Inventory controls and processes, data entry quality, store utilities upkeep

What you need is:

- Exceptional customer service skills and focus

- A self-starter mindset with motivation to drive and achieve results

- A team player attitude

- High learning agility and drive for self-development

- A keen eye for detail and passion for problem solving

- The ability to effectively and proactively develop customer relationships

- Computer Literacy, with SAP or prior CRM experience advantageous

Why should you apply?

We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

What do we offer?

By joining Hilti Australia, you’ll secure:

- A competitive salary base and bonus structure

- Learning and Development: We provide many opportunities for you to grow personally and professionally, including our internal development programs, in-house learning academy and mentorship programs

- Annual leave: 5 weeks annual leave & Leave loading of 17.5% - i.e. you are paid and additional 17.5% of your salary for the days you take annual leave

- Social Impact: Build a better future for your community by taking two days paid time off to volunteer for non-profits of your choice.

- Wellbeing: Our team members’ physical and emotional well-being is a priority. We offer comprehensive well-being programs and support

- A diverse and inclusive culture: Diversity, Equity and Inclusion a part of everything we do and is an ongoing commitment for us.

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