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Customer Success Engineer

4 weeks ago

Sydney, Australia Neara Group Full time

Overview

Neara is a high-growth technology company, backed by leading venture capital and private equity investors, including EQT and Partners Group. Neara has developed a software platform that builds sophisticated, engineering-grade 3D digital models of critical infrastructure, delivered under a software-as-a-service model. The platform has primarily focused on modelling electricity grids and is expanding into other infrastructure verticals such as telecommunications and rail. Neara’s software is used by infrastructure owners and operators to solve challenges across the asset life cycle, from design and construction to asset management and resilience to climate change and extreme weather.

Recognised as one of Time Magazine’s 100 Most Influential Companies of 2024, Neara’s vision is to change how the world designs, builds and operates critical infrastructure. After achieving close to 90% market share in Australia and New Zealand, Neara’s primary growth focus is now the Americas, the UK and Europe.

Responsibilities

We are excited to hire our first on-site Customer Success Engineer. The Customer Success Engineer will work as a technical platform resource to enterprise-level customers and uncover new opportunities for the business. We are looking for individuals with strong technical curiosity, an active enjoyment of customer engagement, and an ability to translate Neara solutions into quantifiable ROI for our most valuable users.

- Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.

- Work directly and closely with customers, including meaningful time on-site with customers to:

- Drive and embed use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation.

- Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and delivering on identified business outcomes.

- Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.

- Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside core Neara scope.

- Collaborate with customers to define and deliver business cases, and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.

- Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.

- Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.

- Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.

- Design and deliver focused training sessions and workshops aligned with customer goals and workflows

- Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.

Qualifications

- Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization.

- Familiarity with enterprise software platforms and deployments.

- Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.

- Strong communication skills, you can explain complex topics clearly.

- Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions.

- Strong external stakeholder engagement skills, including the ability to build trusted relationships.

- A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities.

- Experience within infrastructure, and specifically the energy sector, is a plus but not essential.

- An engineering degree is a plus but not essential.

Benefits

- Competitive salary

- Meaningful ESOP

- Flexible working arrangements with a fully stocked office in Redfern.

- Regular office events

- The real benefit is working on a genuinely complex, innovative and industry-leading product, making a genuine difference in the world around us.

To apply, please use the online application link below. Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply. We will endeavour to give you an update on your application within 7-10 working days.

Please note that you will require current and unrestricted working rights to be considered for the role. Unfortunately, we are not in a position to offer visa sponsorship at this time.

No agencies or third-party service providers, please.

Questions? Email talent@neara.com

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