Senior CRM Application Support Specialist

3 weeks ago

Adelaide, South Australia Paxus - Technology + Digital Talent Full time
About the Role:

We are seeking an experienced Oracle CRM Application Support Specialist to support the development and ongoing enhancement of a new Engagement & Relationship Management ecosystem within a large and complex environment.

This role is ideal for a functional analyst and application administrator who can hit the ground running and bring deep expertise in the Oracle CX Cloud suite, particularly the Oracle Service Cloud (RightNow) platform. Experience with Oracle Marketing Cloud (Eloqua) is highly desirable.

The successful candidate will collaborate closely with business stakeholders and cross-functional IT teams to deliver functional solutions, maintain data integrity, and ensure optimal system performance.

Key Responsibilities:

- Configure, administer, and support Oracle CX Cloud applications with a strong focus on Oracle Service Cloud (RightNow).

- Engage with business users to gather and refine evolving requirements and translate them into functional technical solutions.

- Perform hands-on data work including analysis, quality checks, and reporting.

- Contribute to the integration of CRM platforms within a larger, complex ecosystem.

- Provide clear documentation, support change management, and deliver system improvements.

- Assist in mentoring and guiding junior technical team members.

- Manage tasks effectively, demonstrating strong time management and autonomy.

Key Skills and Experience:

- Extensive experience in functional analysis, configuration, and support of complex CRM solutions-particularly Oracle Service Cloud (RightNow).

- Proven experience in large, highly integrated environments.

- Strong data management experience including analysis, data quality, and reporting.

- Ability to understand business perspectives and respond to changing requirements with well-designed solutions.

- Excellent communication skills with the ability to collaborate across teams and engage stakeholders.

- Ability to work independently and productively in a cross-functional team.

- Demonstrated mentoring and leadership capability.

Desirable:

- Experience configuring Oracle Marketing Cloud (Eloqua).

- Familiarity with other Oracle CX tools such as Oracle Sales Cloud or Oracle CPQ.

- Prior experience working in higher education or similarly complex sectors.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Pam Kaur on + 618 7422 0615 or email pkaur@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

#J-18808-Ljbffr

  • Specialist Support Coordinator

    3 weeks ago

    Adelaide, South Australia Adelaide Specialist Support Coordinators Pty Ltd Full time

    Welcoming all applicants Adelaide Specialist Support Coordinators is growing again and would love to hear from you.Team of 15, seeking to grow to a team of 17The team at Adelaide Specialist Support Coordinators aims to support people living with a disability to help achieve their unique personal goals. We address barriers they may be facing, whilst providing...

  • Specialist Support Coordinator

    4 weeks ago

    Adelaide, South Australia Adelaide Specialist Support Coordinators Pty Ltd Full time

    Welcoming all applicants Adelaide Specialist Support Coordinators is growing again and would love to hear from you.Team of 15, seeking to grow to a team of 17The team at Adelaide Specialist Support Coordinators aims to support people living with a disability to help achieve their unique personal goals. We address barriers they may be facing, whilst providing...

  • Senior CRM Developer

    2 weeks ago

    Adelaide, South Australia Softtest Pays Full time

    Australian Citizens residing in Australia only respond. Must be able to obtain Baseline clearance.1) Technical Skills (D365/PowerApps): Demonstrated minimum 6 years of experience in:Developing and configuring D365/Power Apps Modules.Developing/configuring external data source connectors and integrations into D365, including CRM workflows, Plugins, and Cloud...

  • Marketing Lead: CRM and Automation

    3 weeks ago

    Adelaide, South Australia University of South Australia Full time

    Join to apply for the Marketing Lead: CRM and Automation role at University of South Australia1 day ago Be among the first 25 applicantsJoin to apply for the Marketing Lead: CRM and Automation role at University of South AustraliaGet AI-powered advice on this job and more exclusive features.University of South Australia provided pay rangeThis range is...

  • Marketing Lead: CRM and Automation

    3 weeks ago

    Adelaide, South Australia University of South Australia Full time

    Join to apply for the Marketing Lead: CRM and Automation role at University of South Australia1 day ago Be among the first 25 applicantsJoin to apply for the Marketing Lead: CRM and Automation role at University of South AustraliaGet AI-powered advice on this job and more exclusive features.University of South Australia provided pay rangeThis range is...

  • Enterprise Application Specialist

    3 weeks ago

    Adelaide, South Australia Talent Full time

    Enterprise Application Specialist - D365 Customer EngagementTalent Adelaide, South Australia, AustraliaJoin or sign in to find your next jobJoin to apply for the Enterprise Application Specialist - D365 Customer Engagement role at TalentEnterprise Application Specialist - D365 Customer EngagementTalent Adelaide, South Australia, Australia2 days ago Be among...

  • ERP/CRM Implementation Lead

    4 days ago

    Adelaide, South Australia Halcyon Knights Pty Ltd Full time

    Add expected salary to your profile for insightsIf you're passionate about using technology to improve business processes and enable data-driven decision-making, this is your opportunity to make a real impact.The ERP/CRM Implementation Lead will work across the organisation to align system implementation with strategic and operational goals. You will...

  • ERP/CRM Implementation Lead

    4 days ago

    Adelaide, South Australia Halcyon Knights Pty Ltd Full time

    Add expected salary to your profile for insightsIf you're passionate about using technology to improve business processes and enable data-driven decision-making, this is your opportunity to make a real impact.The ERP/CRM Implementation Lead will work across the organisation to align system implementation with strategic and operational goals. You will...

  • Sales Support Specialist

    1 day ago

    Adelaide, South Australia IT Pros Full time

    OverviewThis is a full-time on-site role for a Sales Support Specialist located in the Adelaide Area. The Sales Support Specialist will be responsible for supporting the sales team, ensuring customer satisfaction, providing exceptional customer service, and handling sales operations. Daily tasks include managing customer inquiries, assisting with sales...

  • Sales Support Specialist

    1 day ago

    Adelaide, South Australia IT Pros Full time

    OverviewThis is a full-time on-site role for a Sales Support Specialist located in the Adelaide Area. The Sales Support Specialist will be responsible for supporting the sales team, ensuring customer satisfaction, providing exceptional customer service, and handling sales operations. Daily tasks include managing customer inquiries, assisting with sales...