(Apply Now) Service Desk and Onsite Engineer

Service Desk and Onsite Engineer (Kandji MDM)

Opportunity to work with our prestigious customers across industries. Be part of a collaborative and supportive team with flexible work from home options.

About us: As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations.

We are trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

This is a great opportunity for an experienced IT services desk engineer to be involved in supporting our customers across a wide variety of technologies. You will provide high levels of services from a Level 1 and Level 2 support perspective and you will thrive on ensuring that your customers receive an exceptional level of service.

Scope of Role

- Provide 1st and 2nd Level support to our customers
- Troubleshoot hardware and software related issues
- Respond to client support tickets
- Log incidents and service requests in the relevant ITSM tool
- Escalate issues to our 3rd Level support teams or 3rd Party vendors where appropriate
- Provide onsite face-to-face and remote technical support
- Perform administrative tasks, but not limited to such as AD, O365/Exchange etc.
- Assist with customer walk-ups, floor walks and configure hardware, software
- Maintain and manage customer assets, warranty and hardware returns

About You

To be successful in this role, you will need to have a strong focus on customer service as well as have a broad set of technical skills. You will need to be organised, have great communication skills and have great attention to detail.

- 3+ years IT hands on experience in a Managed Services Environment
- 2+ years working in a Service Desk environment
- 2+ years providing Onsite customer support
- 3+ years working in a Desktop Management capacity
- Hands-on experience with Intune and Kandji MDM for cross-platform device management
- Experience in Microsoft Server (2003-2016) and Azure AD including AD, Group Policy, Powershell scripting, Sites/Services, DHCP, File/Print, DFS, Replication, Storage, WSUS etc.

What We Offer

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customers we support.

- Flexible working arrangements, where possible
- Training and development opportunities to help you bring your goals to life
- Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
- Performance Recognition, in the form of quarterly and annual awards programs for high-performers
- Milestone recognition on your work anniversaries in the form of carbon credits, merchandise, or retirement fund rewards
- Canon products offered at discounted rates
- Education assistance to support the cost of any external training that gives you new skills for your job

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities.

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