▷ (15h Left) Resource Industries Support Advisor

4 days ago

Rockhampton Regional, Australia Hastings Deering group Full time

Resource Industries Support Advisor page is loaded## Resource Industries Support Advisorlocations: Australia | CQ | Rockhampton Branchtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR117392**Company :**Hastings Deering (Australia) Ltd**Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER.**We’re looking for experienced Resource Industries Support Advisor to join our team in Rockhampton. This is a Permanent/, Monday to Friday role.**What you’ll be doing:**As a Resource Industries Support Advisor at Hastings Deering, you will:* Foster collaborative and trust-based customer relationships with a focus on optimising equipment performance and identifying key business opportunities.* Leverage hands-on learning and exposure to the Mining Support Representative role, effectively communicating and resolving customer needs in a timely manner.* Assist in managing parts supply issues, emphasising quality and continuity.* Identify potential markets for Dealer Rebuilds and Caterpillar Certified Rebuilds* Utilise company forecasting systems to maximize undercarriage wear, component replacement, and equipment utilisation strategies, providing comprehensive forecast reports for informed business planning.* Maintain the Saleslink database to ensure synchronisation with the main database, facilitating more accurate parts, service, and equipment forecasting.* Oversee technical data letters, programs, and bulletins, proactively reporting technical issues, and maintaining open communication with customers regarding product updates and specific application issues.* Strive to achieve targeted business performance goals within your area of responsibility.**What you’ll need:**A successful teammate will have experience in: *Essential:** Exceptional communication skills, both written and verbal.* Commercial understanding, including knowledge of business operations and financial concepts.* Strong background or experience, with knowledge of heavy equipment and machinery.* Exposure to Caterpillar equipment and machinery.* Familiarity with CRM (Customer Relationship Management) systems* Capability to identify potential markets for equipment rebuilds.* Strong commitment to safety and continuous improvement* Knowledge in software tools, such as Microsoft Excel or SAP*Desirable:** Experience in database management, particularly with Saleslink or similar software* Familiarity with parts supply management, emphasising quality control.* Technical certifications or qualifications related to heavy equipment.
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