Cloud Operations Engineer

About the Role

Forming part of our innovative Next Gen Voice Platform Product Team as a Cloud Engineer, you'll be at the forefront of shaping the future of Bupa’s Contact Centre platform (AWS Connect). You'll collaborate with business and technology leaders to ensure high-quality service delivery and maintain the integrity of vital Bupa systems. This critical 24/7 platform requires a dynamic engineer who can thrive in a fast-paced environment and participate in an on-call rotation to guarantee continuous availability and swift issue resolution.

Key Responsibilities

- Manage cloud services comprising Bupa’s Next Gen Voice Platform, including ownership of the AWS Landing Zone, AWS accounts, and key integrations.
- Perform cloud engineering tasks and projects, providing technical guidance and support to the product team.
- Ensure all services, activities, and deliverables comply with Bupa’s requirements, policies, and architectural principles.
- Focus on analysis, solution, and technical design activities, delivering high-quality documentation and realistic work estimates.
- Implement cloud infrastructure using Infrastructure as Code (IaC) tools such as AWS CloudFormation, Terraform, or similar.
- Automate deployment, monitoring, and maintenance processes to enhance efficiency, reliability, and scalability of cloud services.
- Integrate security best practices into the DevOps pipeline, ensuring all deployments meet Bupa’s security and compliance requirements.
- Perform regular security assessments and audits to identify and mitigate potential vulnerabilities. Design, implement, and manage CI/CD pipelines to ensure rapid, reliable, and safe delivery of applications and services.
- Champion a culture of continuous improvement, encouraging the adoption of DevSecOps practices across the development and operations teams.
- Develop and implement robust monitoring, logging, and alerting frameworks to proactively detect and resolve issues.
- Lead incident response efforts, conduct root cause analysis, and implement preventative measures to avoid future incidents.
- Partner closely with business and technology stakeholders to understand requirements, priorities, and deliver high-quality services at pace.
- Continuously monitor and optimize system performance, ensuring the Contact Centre platform meets or exceeds performance SLAs.

Qualifications

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- AWS Certified Solutions Architect, AWS Certified Developer, or AWS Certified SysOps Administrator are preferred.
- 7+ years of experience in software engineering, with a strong background in cloud-based systems.
- In-depth understanding of Amazon Connect, AWS’s cloud-based contact center service. This includes experience with configuring and managing contact flows, integrating third-party systems, and using AWS Lambda for dynamic data processing.
- Experience with key AWS services such as AWS Lambda, Dynamo DB, EC2, S3, RDS, and IAM.
- Strong understanding and hands-on experience with Infrastructure as Code (IaC) tools such as AWS CloudFormation, Terraform, or similar.
- Proficiency in automating deployment, monitoring, and maintenance processes using CI/CD pipelines and related tools (e.g., Jenkins, GitLab CI/CD).
- Solid understanding of DevSecOps principles and practices, with experience integrating security into the DevOps pipeline.
- Understanding of Virtual Private Cloud (VPC), network connectivity, and security best practices (VPN, Direct Connect, etc.) when using AWS Connect in hybrid environments.
- Experience with cloud security, compliance, and governance, including performing security assessments and audits.
- Strong analytical and problem-solving skills, with a focus on solution design and performance optimization, Log Analysis and diagnostic tools.

What’s in it for me?

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.

Perk highlights:

- Discount on our health insurance, travel, car, home,contents,and pet insurance products as well as discounts when you attend a Bupa Dentalclinic or purchase glasses from a Bupa Optical store.
- A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.
- An additional well-being day each year to treat yourself.

About Bupa

Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing, and medical visa services.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity, and own story is respected and valued.

Apply now and become an integral part of our innovative and dynamic team

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