Digital Home Lending Specialist

2 weeks ago

Melbourne, Australia Commonwealth Bank Full time

**Digital Home Lending Specialist**
- Be part of the future of lending.
- Support customers over a 7-day service model from 8am - 9pm weekdays and 8am -8pm on weekends
- Thrive professionally and personally in a flexible hybrid working environment
- Providing customers digitally assisted home lending offerings leveraging automation and efficiency

**Do work that matters**

You’ll leverage your lending expertise alongside automation and smart technology to provide seamless, personalised support. By building trust and offering tailored solutions, you’ll help customers achieve their home ownership goals while adapting to the evolving digital landscape.

**Your responsibilities will include, but are not limited to;**
- Identify customers financial goals, whilst offering support and referring to the appropriate digital offerings or departments to best suit their needs with a focus on a digital first approach. This includes contacting customers and complete all steps within the digital home loan support model with a focus on customer completing steps digitally where available.
- Refer customers with more complex financial needs to the Specialists within the Group, where their needs fall outside the digital channel.
- Use tools to capture customer feedback and take action to correct any service breaks and drive improvement.

**Your capability**
- Be flexible with shift times to suit customer demand over a 7 day service model. We are looking for Digital Home Lenders to work around our peak times which may include nights and weekends.
- You must already have home lending experience
- Be adaptable in an ever-evolving digital environment and open to using new technologies that will support your customers with purchasing or refinancing a property.
- You have a continuous improvement mindset, challenge the status quo and always pro-actively look for new ways to deliver exceptional customer service.
- You are always eager to learn and upskill, and hence be able to attend regular coaching sessions to develop your lending knowledge and skills.
- You display empathy toward customers and be able to interact with a range of customers.
- You are organised and have great time management skills

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 19/08/2025

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