Digital Home Lending Specialist

7 hours ago

Melbourne, Australia Commonwealth Bank Full time

**Digital Home Lending Specialist**
- Be part of the future of lending.
- Support customers over a 7-day service model from 8am - 9pm weekdays and 8am -8pm on weekends
- Thrive professionally and personally in a flexible hybrid working environment
- Providing customers digitally assisted home lending offerings leveraging automation and efficiency

**Do work that matters**

You’ll leverage your lending expertise alongside automation and smart technology to provide seamless, personalised support. By building trust and offering tailored solutions, you’ll help customers achieve their home ownership goals while adapting to the evolving digital landscape.

**Your responsibilities will include, but are not limited to;**
- Identify customers financial goals, whilst offering support and referring to the appropriate digital offerings or departments to best suit their needs with a focus on a digital first approach. This includes contacting customers and complete all steps within the digital home loan support model with a focus on customer completing steps digitally where available.
- Refer customers with more complex financial needs to the Specialists within the Group, where their needs fall outside the digital channel.
- Use tools to capture customer feedback and take action to correct any service breaks and drive improvement.

**Your capability**
- Be flexible with shift times to suit customer demand over a 7 day service model. We are looking for Digital Home Lenders to work around our peak times which may include nights and weekends.
- You must already have home lending experience
- Be adaptable in an ever-evolving digital environment and open to using new technologies that will support your customers with purchasing or refinancing a property.
- You have a continuous improvement mindset, challenge the status quo and always pro-actively look for new ways to deliver exceptional customer service.
- You are always eager to learn and upskill, and hence be able to attend regular coaching sessions to develop your lending knowledge and skills.
- You display empathy toward customers and be able to interact with a range of customers.
- You are organised and have great time management skills

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 19/08/2025

  • Home Lending Specialist

    2 weeks ago

    Melbourne, Australia Commonwealth Bank Full time

    You are passionate about people, with a strong risk mindset - We are supporting each other through remote working - Together we can exceed our customer expectations **See yourself in our team.** - Our opening hours are 8am - 8pm, Monday to Friday; and Saturday to Sunday 8am - 6pm (AEST). - This is a permanent full-time position - Shift: Either Monday -...

  • Home Lending Specialist

    4 days ago

    Melbourne, Victoria, Australia Bendigo Bank Full time $60,000 - $120,000 per year

    Now's the time to set your sights even higher – on the future you and the future career you deserve.    Your role as a Home Lending Specialist is to deliver an exceptional experience by working with customers to meet their end-to-end banking needs.   Whether you're guiding first home buyers create a plan to purchase, or supporting a seasoned...

  • Home Lending Specialist

    4 days ago

    Melbourne, Victoria, Australia Bendigo Bank Full time $60,000 - $120,000 per year

    Now's the time to set your sights even higher – on the future you and the future career you deserve.  Your role as a Home Lending Specialist is to deliver an exceptional experience by working with customers to meet their end-to-end banking needs.   Whether you're guiding first home buyers create a plan to purchase, or supporting a seasoned...

  • Home Lending Specialist

    2 days ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: Aust - VIC Metro - **Showcase your Lending expertise & join one of Australia’s Big 4 Banks**: - **Help customers achieve their financial dreams in this rewarding, impactful role**: - **Open the door to ENDLESS career opportunities with NAB**: - **Monthly RDO** **Your new role awaits** Our **Home Lending...

  • Home Lending Specialist

    2 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Home Lending Specialist - Bundoora **Our Bundoora Branch is seeking a Home Lending Specialist to join the team in a 12 month contract** Our Home Lending Specialists are the type of people who thrive on creating long-lasting relationships. They know how to ask the right questions to deliver appropriate lending solutions and build trust, confidence, and...

  • Home Lending Specialist Hub

    2 days ago

    Melbourne, Australia NAB Full time

    Home Lending Specialist Hub - Job number: 797685 - Primary position location: Victoria Street, VIC- Melbourne CBD, VIC, Australia - Category: Banking & Financial Services - Category: Retail/Consumer - Work type: Permanent Full time - Opening at: Jan 6 2025 at 10:00 AEDT - Closing at: Jan 20 2025 at 23:55 AEDT **Favourite** **NAB is looking for motivated...

  • Home Lending Specialist

    2 weeks ago

    Melbourne, Australia Commonwealth Bank Full time

    You are passionate about people, with a strong risk mindset - We are supporting each other through remote working - Together we can exceed our customer expectations **See yourself in our team.** - You must be based in **Melbourne**for this role - Our opening hours are 8am - 8pm, Monday to Friday; and Saturday to Sunday 8am - 6pm (AEST). - This is a...

  • Home Lending Specialist

    2 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Home Lending Specialist - Box Hill - **You are experienced in Lending with a passion for Business Development & Customer Service** - **We are experts in supporting customers in one of the most important financial decisions they will make** - **Together we will become the #1 Home Lending team in the area** **See yourself in our team** Our Home Lending...

  • Home Lending Specialist

    1 week ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Home Lending Specialist - Deer Park - **You are experienced in Lending with a passion for Business Development & Customer Service**: - **We are experts in supporting customers in one of the most important financial decisions they will make** **This is a Full Time role from Monday to Friday but occasional Saturday shifts may be required from 9.45am -...

  • Home Lending Portfolio Manager

    1 week ago

    Melbourne, Australia PERSOLKELLY Full time

    Seeking an experienced Home Lending Specialist to join a growing team. Excellent culture and career opportunities within the Bank. **ABOUT THE ROLE** PERSOLKELLY have partnered with a Global Bank operating across 60 counties with a large presence nationally. They are growing their Retail division across a number of locations and currently there is an...