APS3 Participant Support Officer

3 weeks ago


Ballarat, Victoria, Australia Talent International Full time
About the Role:

Long term contract with potential beyond for an APS3 Participant Support Officer to join the Complex Supports Needs Branch of a Large federal agency currently undertaking several major Service Delivery initiatives.

Initial contract until 31st December 2025, paying $37.36 hourly + Superannuation.
Based in Mildura requiring 5 days on site.

Key Duties:

- Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Managing the team shared email inbox, appointments and telephone enquiries.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Business systems.

Key skills required for role/s:

- Written and verbal communication
- MS Office
- Strong coordination skills
- Prior Reception experience
- Disability or government background advantageous

Eligibility/Other Requirements: The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

How to Apply:

To apply for this opportunity, please submit your application to Sam at Talent International by clicking the "APPLY NOW" button.
Alternatively, you can email Samuel.beckett@talentinternational.com for further information.

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