Product Specialist

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture , takes pride in their unique contributions, and can challenge the status quo with disruptive thinking . If this sounds like you, come and join us

About the role

As a Product Specialist focused on SDWAN and Security in the technical‑sales team, you will serve as a technical advisor, helping translate customer requirements into high‑level solution concepts and designs. Reporting to the Technical Sales – State Manager, this individual‑contributor role has no direct reports and collaborates closely with sales and product teams. The role follows Vocus’s hybrid working model (two days per week in the office) and involves occasional travel to customer sites; no shift work is required. Some interstate and international travel may be required from time to time. In some specific scenarios obtaining a government security clearance may be required.

What you’ll be doing

The key responsibilities of the role are listed below. These may change in response to your personal growth and business demands.

- Act as a passionate advocate for a product or group of products as they contribute to meeting a customers solution needs. Act as a consulting advisory resource to the sales team and own the design of tailored solutions that address customer requirements and integrate with their existing environments, ensuring feasibility and scalability.

- Own product demonstrations, technical presentations, and proof-of-concepts that clearly showcase solution value and capabilities to secure the technical win.

- Own discovery and requirements gathering to deeply understand customer business needs, technical constraints, and objectives.

- Own the design of tailored solutions that address customer requirements and integrate with their existing environments, ensuring feasibility and scalability.

- Lead and coordinate the technical response for complex sales opportunities, collaborating with sales, product, and delivery teams to develop compelling proposals and RFP responses.

- Own and support the preparation of detailed solution documentation and effective handover to delivery teams, ensuring all technical details are accurately captured for implementation.

- Own multiple concurrent sales opportunities, prioritising tasks and managing time effectively to provide high‑quality technical support throughout all pursuits.

- Deepen expertise in the full product portfolio, industry trends, and competitor offerings to effectively advise customers and internal teams on solution options.

- Own technical due diligence and third‑party engagements (e.g., vendors, partners) to validate solution feasibility and obtain approvals for any non‑standard components.

- Continually strive to meet sales objectives and targets.

What you’ll bring

The following knowledge, experience, capabilities, qualifications, and attributes are required to be successful in the role.

- Discovery & requirements capture (use‑cases, success criteria): Proficient

- Documenting assumptions, dependencies & risks: Proficient

- Creating customer‑facing presentations and proposals: Proficient

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

- Diverse and dynamic teams with a supportive and inclusive culture.

- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.

- Flexible hours and a hybrid working environment

- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.

- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.

- Study assistance programs to excel your personal growth, learning and development.

- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About Us

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Ready to take the next step?

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less‑likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.

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