Duty Operations Coordinator
6 days ago
Looking for a job that’s more than just a job? Join the Royal Flying Doctor Service South Eastern Section (RFDSSE) in Dubbo and be part of a team that helps deliver health care to people right across rural and remote NSW.
About the role
Every day in our Operations Control Centre (OCC) is different. As a Duty Operations Coordinator, you’ll be the person who helps keep everything moving – making sure aircraft, vehicles, crews, and clinicians are where they need to be so patients can get the care they need.
Responsibilities
On any shift, you might:
- Schedule patient transfers by air and road
- Keep track of crews and vehicles already on the move
- Answer calls and pass on clear, timely information
- Work with aircraft engineers, doctors, nurses, pilots, and drivers to solve problems when plans change
- Record details accurately and hand over smoothly to the next shift
It’s busy, varied work that requires a calm head, a good eye for detail, and a willingness to work as part of a close‑knit team.
What we’re looking for
We don’t expect you to know everything on day one; you’ll get full training in our systems and processes. What matters most is that you bring:
- Confidence using computers and learning new systems
- The ability to stay organised and think clearly under pressure
- A knack for solving problems and keeping at it until things are sorted
- Good communication skills — on the phone, by e‑mail / Teams, and with your teammates
- A positive attitude and willingness to work shifts (including nights and weekends)
- Criminal History Check required (to be completed on appointment)
- NSW Driver’s Licence (or equivalent)
- NSW Working with Children Check (WWCC)
- Category B vaccinations
Why work with us
- Be part of a purpose‑driven team that makes a real difference every day
- 5 weeks annual leave and generous salary packaging options
- Access to Fitness Passport for discounted gym and pool memberships
- Ongoing training and development to build your skills and career
- Work with passionate, down‑to‑earth people in a supportive team environment
About us
The Royal Flying Doctor Service is one of the most trusted organisations in Australia, providing 24‑hour emergency retrieval and primary health services across the country. In the South Eastern Section, our Operations Control Centre in Dubbo is at the heart of coordinating this life‑saving work.
Ready to join the team?
If you’re organised, calm under pressure, and want to be part of something that really matters, we’d love to hear from you.
For more information, please contact Dan Franklin on dan.franklin@rfdsse.org.au.
The RFDS (South Eastern Section) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or protected Veteran status. We aim to fill vacancies as quickly as possible. This means that we will close the advert as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.
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