High Salary: Customer Solutions Advisor Pool

Overview

Location: 1 Midland Square

Unit/Division: Registration Services

Work Type: Permanent - Part Time, Permanent - Full Time

Wanted: Driven customer focused individuals with a passion for customer service and continuous improvement.

About the team

The Registration and Customer Service team focuses on delivering quality and timely information to stakeholders and customers, while registering and securing land transactions in Western Australia in the State's Land Title Register for all private and state-owned land. The team provides customer service across multiple channels and sites and supports the Registrar and Commissioner of Titles to maintain the integrity of the Land Titles Register and meet the needs of our community, government and industry customers at local, State and National levels.

About the role

We are seeking highly capable and customer-focused Customer Solutions Advisors to support the Customer Service Team in resolving complex customer queries with a strong focus on service delivery and satisfaction. The role acts as a key escalation point for technical issues requiring a deeper understanding of customer systems, products, and services. You will handle complex customer cases across all business units, including industry escalations related to system functionality and user experience, ensuring timely and effective resolution.

You will also coordinate and maintain knowledge management practices, standards, and work instructions that support customer service officers and experience consultants. As a subject matter expert, you will contribute to consultative system change processes, ensuring changes align with operational procedures and user requirements. Your technical expertise and leadership will drive continuous improvement and support a high-performing customer service environment.

We currently have two permanent full-time vacancies. However, part time arrangements may be considered.

How to apply

To apply, please:

- Submit a comprehensive CV outlining your experience and key achievements relative to the position.
- Provide a covering letter of no more than two pages addressing the key criteria under role requirements, including examples that demonstrate these criteria and the values sought.

Role requirements

To be successful in this role, please demonstrate:

- Demonstrated experience in resolving complex customer queries and escalations, including industry-related cases, with a strong focus on service delivery, customer satisfaction, and timely resolution across multiple business units.
- Proven ability to act as a technical escalation point, applying advanced knowledge of customer systems, products, and services to support frontline teams and resolve issues beyond standard procedures, with a focus on identifying root causes and driving continuous improvement.
- Experience in maintaining and enhancing knowledge management practices, including the development and review of standards and work instructions that support customer service officers and customer experience consultants.
- Strong communication and stakeholder engagement skills, with the ability to collaborate across teams, contribute to system change processes, and ensure alignment with operational procedures and user requirements.

Eligibility & other information

Eligibility to apply: applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).

Other important information: vacancies will be offered on a permanent basis for the next 12 months from finalisation of the pool. If a similar vacancy in a similar location becomes available, suitable applicants may be considered. A pre-employment screening process may include a National Police Certificate (certificate

About Landgate

Landgate is Western Australia’s land information authority. It provides data and services that underpin WA land titles, property information, valuations, maps, and location-based information. Landgate promotes inclusion and a diverse workplace, offers a flexible, career-forward environment, and values First Nations representation in line with our Reconciliation Action Plan. More information about the agency is available on our website.

We encourage Aboriginal and Torres Strait Islander peoples to apply. For resources to support your application, contact Jobs and Skills WA on 13 64 64.

Landgate is a safe and inclusive workplace and is committed to diversity and inclusion, including First Nations peoples, youth, people with disability, LGBTQIA+ communities, and diverse cultural backgrounds. Landgate has White Ribbon Workplace Accreditation.

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