Senior Product Specialist

3 weeks ago

Perth, Australia Micromine Full time

About Us

Founded 37 years ago, Micromine is at the cutting edge of next-generation technology for mining. With offices in 9 different countries, we are one of the world's premier mining software companies; our technology is used in all corners of the globe.

What We Offer

An established multinational business, growing fast, with great benefits:

- High growth company providing growth opportunities for our people

- Work from home (WFH) and flexibility options to balance work and home life

- 12 weeks paid parental leave – primary and secondary carers

- Free gym membership

- Employee Assistance Program for you and your family

- Social Connection and Responsibility Program

- Discounted private health insurance

- Novated leasing

- The opportunity to work across both the Mining and Technology sectors

- An engaging team culture and a modern office within Perth’s CBD

About the Opportunity

As a Senior Product Specialist, Mine Control, you’ll act as a subject matter expert on Micromine Pitram, providing advanced technical support, solution design, and training for clients operating in complex mining environments. You’ll bridge the gap between clients and internal teams to ensure successful deployment, integration, and optimal performance of Pitram.

Your responsibilities

- Acting as the senior escalation point for technical support issues.

- Troubleshooting and resolving complex SQL, database, and integration challenges.

- Assisting with new client implementations, including deployment, configuration, and optimisation of Pitram.

- Delivering advanced training to clients and mentoring internal staff.

- Supporting sales with technical expertise during proposals, workshops, and demonstrations.

- Contributing to client engagement, upgrades, and long-term system optimisation.

About You

We’re looking for someone who brings both technical expertise and strong communication skills. You will have:

- A qualification in IT, Computer Science, Engineering, or a related field.

- Experienced in mining technology, fleet management, or operational mining systems.

- Proven skills in SQL database administration and supporting enterprise applications.

- Experience with system integration, APIs, and distributed systems.

- Familiarity with real-time data systems, telemetry, and industrial communication protocols.

- Exposure to mining software or fleet management systems (e.g., Pitram, Modular, Hexagon, Deswik).

Next Steps

If you are looking to shape the future direction of technology in the industry, we encourage you to apply for this exciting opportunity.

To learn more or apply, visit our website at www.micromine.com.

Micromine is dedicated to fostering a diverse and inclusive work environment, and we welcome applicants from a variety of backgrounds to apply.

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