Head of Concierge

4 weeks ago

Sydney, Australia Compass Group Pty Limited Full time

Head of Concierge

Up to $80k plus superannuation per annum (Depending on experience)

- Step into a leadership role in a premium corporate environment
- Monday to Friday roster – no weekends or public holidays
- Be part of a global organisation with ongoing development opportunities

At Rapport we believe that every guest experience should be unique. We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge. Our ambassadors’ key focus is to ensure our clients and guests enjoy a remarkable experience; anticipating their needs – even before they do, saving precious time and enhancing the guest experience.

THE POSITION

- Lead concierge operations to deliver outstanding service for all guests and visitors
- Manage visitor registration, pass issuance, and building access accordingly with existing security policies and procedures, proactively act in a manner that supports a healthy and safe work environment
- Liaise with stakeholders to always maintain a premium front-of-house environment and immaculate presentation of the reception.
- Support the Guest Experience Manager with reporting, compliance, and training delivery
- Act as a key contact for all guest-related enquiries
- Develop and maintain excellent relationship with client on site, respond to client feedback professionally and action service improvements where needed

THE PERSON

- Proven experience in a leadership capacity within corporate concierge, hotel reception, or guest services environment
- Strong leadership skills and the ability to coach and mentor others
- Excellent communication and interpersonal skills with a customer-first mindset
- Able to remain calm under pressure and manage multiple priorities
- Flexible, proactive, and solution-oriented with strong problem-solving ability
- Holds or is willing to obtain a National Police Check

* As an Australian National Police Check is required for this role the successful applicant will need to hold Full time Australian working rights*

THE BENEFITS

- Paid training and professional development programs
- Complimentary corporate uniform
- Access to wellness and mental health support initiatives
- Be part of a globally recognised organisation with clear growth pathways

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