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About CTM

CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing. At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.

About the Role

The Manager - Data Warehouse oversees the strategic planning, implementation and management of data warehouse initiatives within CTM. They will develop a holistic global data warehouse framework for CTM. This would include the assessment of needs of all stakeholders, data collection from multiple sources, data integration from disparate sources, utilise advanced analytics techniques, sharing insights with relevant stakeholders, regularly review framework, implement measures to ensure compliance with data privacy regulations and design the framework to be scalable and adaptable.

The Manager - Data Warehouse will work to empower internal customers by providing them with the necessary support, training, education, tools, resources and autonomy to conduct their business. The position will need to implement a continuous feedback loop for customers at every stage of their journey - actively listening to any complaints and addressing them promptly and empathetically.

This role is a remote role reporting and can be located anywhere in Australia, reporting to the Director - Global Business Intelligence.

Knowledge, Skills and Experiences

- Technical Expertise: Strong understanding of data warehousing, ETL (Extract, Transform, Load) processes, data modelling, data visualization, and advanced analytics techniques.

- Customer Service: Evolve with the changing needs of customers, collect authentic and actionable feedback that will help improve service delivery. Manage the customer service lifecycle by providing professional, timely, helpful, high quality and consistent customer service before, during, and after the customer's needs are met.

- Leadership Skills: Ability to lead and inspire a team of developers, analysts, and architects. Includes effective communication, team building, and conflict resolution.

- Business Acumen: Understanding CTM's goals, objectives, and key performance indicators (KPIs). Ability to translate business requirements into actionable data solutions.

- Strategic Thinking: Capability to develop a long-term vision for the data warehouse function aligned with CTM's overall strategy. Identify emerging trends, technologies, and opportunities for innovation.

- Project Management: Proficiency in managing DW projects from inception to delivery, including scope definition, resource allocation, risk management, and stakeholder engagement.

- Continuous Learning: Stay updated with the latest trends, tools, and techniques in data warehouse and data analytics through personal research, conferences, workshops, and online courses.

- Collaboration Skills: Ability to collaborate effectively with cross-functional teams, including ICT, finance, marketing, and operations, to ensure alignment and integration of DW initiatives with CTM goals.

- Problem-Solving Abilities: Aptitude for identifying business challenges, analysing complex data sets, and deriving actionable insights to drive strategic decision-making and business performance improvement.

- Communication Skills: Ability to communicate complex technical concepts and insights in a clear and concise manner to non-technical stakeholders, including executives and business leaders.

Why CTM?

CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing. As a global organization CTM offers a range of employee benefits that you can access, including;

- Travel discounts

- Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits

- Training and Development opportunities

- Annual Volunteer Day

- x2 Wellness/Chillout Days

- Blended work arrangements with hybrid WFH flexibility

- 2 Weeks extra leave - Purchase Leave

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