Lead, Program Commercials

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GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more

- We embrace flexibility and connection with a balance of on-site and WFH
- Free onsite parking (subject to availability)
- Gender neutral, 16-week parental leave available from commencement
- Monthly work life balance day off to treat yourself (if full-time)
- Free income protection and salary continuance insurance
- Access to corporate health insurance deals with major providers
- Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

The opportunity

The Lead, Program Commercials & Contract will direct and lead the management of program specific IT-related vendor commercials and contracts to ensure timely, compliant, and value-driven delivery of digital initiatives. This role is pivotal in delivering the transformation of customer experience, operational efficiency, and technology modernisation through proactive and effective contract and commercial governance and vendor engagement.

Responsibilities

- Develop and execute IT commercial and contract strategies that define vendor accountabilities, optimise performance, and drive value for money within program budgets.
- Lead contract negotiations and manage vendor agreements to ensure compliance, risk mitigation, and favourable commercial outcomes.
- Oversee the full lifecycle of IT contracts, including risk management, delivery assurance, and transition to Business as Usual (BAU) operations.
- Ensure adherence to Victorian Government Purchasing Board (VGPB) requirements and Greater Western Water’s procurement and governance frameworks.
- Monitor vendor performance against SLAs, KPIs, and deliverables, driving accountability, reporting, and continuous improvement.
- Partner with Legal, project teams, and vendors to resolve contract issues, provide commercial guidance, and foster collaborative relationships for sustainable delivery.

Skills & Experience

- Extensive experience in commercial and contract management for large-scale digital transformation programs, ideally within the public sector or utilities.
- Proven expertise in applying VGPB policies, probity principles, and governance frameworks in procurement and contract management.
- Strong background in negotiating and managing contracts for IT services, software licensing, cloud platforms, and infrastructure.
- Exceptional communication, and stakeholder management skills, with the ability to interpret complex contractual terms, resolve disputes, present performance insights, and drive alignment across teams.
- Skilled in communication, negotiation, and stakeholder engagement, with the ability to manage contractual issues and dispute escalations effectively.
- Proficient in contract management systems, Microsoft Office tools, and familiar with ITIL, ISO standards, and vendor governance practices.
- Tertiary qualification in Law, Business, Information Technology, or a related discipline is desirable.

See yourself thrive

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.

We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply.

Applications will be reviewed upon receipt so don’t delay your application, include your resume, and cover letter (no more than 1 page), shortlisting will commence early

The successful candidate will be required to complete pre-employment checks, including reference checks, medical assessments, a national police check, and verification of working rights in Australia.

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