Consumer Engagement Consultant

7 days ago

Newcastle, Australia Sanitarium Health Food Company Full time

Consumer Engagement Consultant (6-month contract)

Posted Tuesday 29 July 2025 at 2:00 pm

Who are we?
Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history, and an unwavering commitment to make a positive health impact.

What sets us apart?

We combine the dynamic pace of a fast-moving consumer goods business with over 125 years of serving goodness by delivering affordable nutritious products, promoting health, and caring for our communities. The heart of our workplace are our people, and their passion is the driving force behind our success. Anchored by our shared values, we work together to achieve our purpose of changing lives every day through whole person health. At Sanitarium you’ll find a genuine connection between our team and the impact they make in our workplace and in our communities.

The Role:

Are you passionate about delivering exceptional customer experiences and building meaningful relationships? We’re looking for a Consumer Engagement Consultant to join our dynamic team and be the voice of our brand across multiple channels. You will be the first point of contact for our consumers, responding to inquiries and complaints via phone, email, letter, and social media. You will play a key role in maintaining positive interactions, supporting brand strategy, and contributing to promotional and packaging initiatives.

Key Responsibilities:

- Deliver best-in-class responses to consumer inquiries and complaints.
- Adhere to complaint handling procedures and escalate safety concerns appropriately.
- Engage with consumers on all social media platforms.
- Act as a brand liaison, leading monthly meetings and preparing data reviews.
- Support promotional fulfilment and retail complaint resolution.
- Contribute to FAQs, DSL drafts, product packaging reviews and adhoc reporting.

Key Requirements:

- A minimum of 2 years’ experience in a customer service role.
- Excellent verbal and written communication skills.
- Strong proficiency in Microsoft Office.
- Service-oriented mindset with a team player attitude.
- Organisational and reporting skills.
- Experience in the food manufacturing industry is highly regarded.

What do we offer?

A role at Sanitarium means more than simply taking a job; it’s an invitation to a supportive workplace where our people can experience long and rewarding careers. As valued members of our purpose-driven team, you'll contribute to the expansion of our iconic, trusted household brands while pioneering innovation for our collective future. We offer exciting professional development opportunities, enticing benefits and a constructive workplace culture that fosters continuous learning and personal growth. Here, you're not just another employee; you're an integral part of our team and your contributions matter.

How to Apply?

Please submit your application using the apply link. The selection process will involve interviews, personality testing, reference, and background checks.

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