Senior Manager Travel

Overview

Queensland Rail is seeking a visionary and commercially astute leader to guide the journey of our Travel business. As Senior Manager Travel, you’ll drive the commercial success of our long-distance travel and tourism services—leading customer service innovation, product development, brand strategy, and sales growth across the state. You’ll oversee a team of professionals across 10 Travel Centres, our Contact Centre, and digital platforms, ensuring seamless service delivery and strategic growth, with impact on regional economies, tourism partnerships, and the lives of thousands of passengers.

What You’ll Lead

- Strategic transformation projects across travel operations
- Continuous improvement initiatives in customer systems and service delivery
- Culture-building and people leadership across geographically dispersed teams
- Industry engagement and tourism event representation

Your Impact

- Strategic Leadership: Set the direction for Travel Centres, Contact Centre, digital enablement, and customer-facing systems.
- Sales & Revenue Growth: Own the commercial outcomes for QR’s tourism offerings, driving revenue and market share.
- Customer-Centric Innovation: Champion product enhancements, policy development, and training that elevate the passenger experience.
- Stakeholder Engagement: Collaborate with tourism operators, government departments, industry bodies, and diverse customer groups including seniors, First Nations peoples, and people with disabilities.

What We’re Looking For

- Proven leadership in transport, tourism, logistics, or complex service industries
- Experience managing large, regionally dispersed teams
- Strong stakeholder management across government and industry
- A background in government or regulated environments (preferred)
- Passion for regional development and tourism
- A calm, insightful leader driven by genuine curiosity and a passion for making a meaningful impact
- A collaborative spirit that supports and challenges existing leadership to improve outcomes

Remuneration & Employment Type

This is a permanent, full-time opportunity based at any of our Queensland Travel offices, offering a competitive remuneration package and relocation if required. Regular travel is included to maintain strong, visible support across teams and ensure effective regional engagement.

Benefits that Count

Queensland Rail offers a range of attractive benefits, including:

- Balance your work and personal life with flexible working options
- Novated leasing
- Support for physical, emotional and financial wellbeing with QRI Lifestyle services
- Eligible employees can receive up to 100% reimbursement for professional membership fees

And more. See the full range of benefits available to Queensland Rail employees.

Supporting a Diverse Workforce

Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses. We encourage diversity in our teams, including different genders, ages, races, disability statuses, sexual orientations, religions, neurodiversity, education levels, and more. Please advise if you would like to discuss reasonable adjustments in the recruitment process.

Your Journey Matters. Make it with us

Submit your resume and cover letter by 11:59 PM (AEST) on Sunday, 26th of October 2025. If you reside outside Queensland, relocation to your chosen location is required as full-time remote work or fly-in/fly-out arrangements are not supported.

For more information, contact Candis Hockins at candis.hockins@qr.com.au.

Queensland Rail pays its respect to Elders past and present and acknowledges the contributions of First Nations peoples within Queensland Rail and the communities we serve.

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