Customer Service Officer
4 weeks ago
About Us
Aurora Energy’s vision focuses on Tasmanians choosing us for their energy future. We have a passion for making a difference to the Tasmanian community and we are committed to a renewable energy future for our state. As your 100% Tasmanian energy retailer, Aurora Energy is focused on delivering a customer experience that exceeds expectations, and we are proud to support our local communities. As our business continues to evolve, Aurora Energy’s focus is on developing capability while leveraging technology and innovation to deliver our strategic objectives.
About the Role
We have an exciting opportunity available for those interested in a customer-focused role at our city contact centre.
You’ll be the first point of contact and responsible for providing a high-quality experience to our Tasmanian customers through inbound and outbound enquires via phone. You’ll be required to maintain accurate data in our customer management system and meet individual and team KPI’s.
Kick off your Aurora Energy journey on 6th October with a mandatory full-time, hands-on training program, followed by an immersive office-based embedding period—plus ongoing learning and development to keep you growing and thriving.
If you have experience in energy, contact centres, customer service, or related fields—and you're seeking a permanent full-time role (37.5 hours per week) on a rotating roster Monday to Friday between 8am and 6pm—we’d love to hear from you
About You
You’ll be customer focused and have a positive way with customers, through a can-do attitude and strong communication skills. You’ll have determination and a solution focused mindset, to match and promote the right products and services to meet our customer’s evolving needs.You’ll be tech savvy with the ability to learn and have good attention to detail.
You’ll have experience working in a contact centre or service-related environment while being supported with an intensive training program and ongoing support with experienced team leaders and specialist teams.
What’s on Offer
With a focus on innovation and delivering better customer outcomes, there has never been a better time to work in the Tasmanian energy sector with Aurora Energy. Be a part of Tasmanians’ energy future and make a strong contribution to the ongoing success of our business.
We work hard to create a workplace that is welcoming and flexible, while balancing the needs of our people, the business and our customers.
Our ‘Better Fit’ Program offers hybrid working. Our offices feature collaborative spaces, quiet pods, sit/stand desks, and meetings rooms of all sizes—all fully integrated with the latest collaborative working technologies and amenities.
How to Apply
If you’re interested, we would love to hear from you. Please click ‘I’m interested’ or ‘Apply’, ensuring you attach a cover letter outlining how your skills and experience are aligned with this role, as well as an up-to-date resume.
Applications will be assessed and considered as received and should you meet the requirements, we will contact you to discuss next steps.
You will be required to satisfy a National Criminal History Police check as part of meeting the requirements of the role.
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