▷ Urgent Search Service Delivery Manager

Overview

40 Miller St, North Sydney NSW 2060, Australia

Posted Tuesday 30 September 2025 at 2:00 pm

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us

The Service Delivery Manager plays a pivotal role in identifying customer needs and ensuring the seamless operation of services in line with industry standard ITSM processes. The ideal candidate needs to possess deep expertise in ITIL and ITSM frameworks, strong stakeholder management skills, and proven leadership capabilities to drive service excellence and continuous improvement.

Responsibilities

- Operational lead for incident / change / problem management, driving escalations, and root cause analysis in line with ITIL best practices.

- Foster collaboration with cross-functional teams including network operations, technical leads, and other third-party vendors to ensure seamless service delivery and management for the customer.

- Drive continuous service improvement initiatives and customer satisfaction in line with agreed contractual arrangements.

- Own the overall ITSM governance framework, analyse KPIs and drive corrective actions to improve services and other operational efficiencies.

- Ensure all contractual reporting obligations on service level agreements (SLAs) and other critical deliverables are fulfilled within agreed timeframes.

Qualifications

- Minimum of 5 years’ experience working in a similar role.

- Experience working in the Telecommunications environment is preferable.

- Passion and drive for continual service improvement to drive efficiency outcomes for the customer and business.

- Ability to influence and negotiate with other stakeholders within a multi-vendor customer environment.

- ITIL certified or demonstrated knowledge and experience in working in an ITIL environment.

- Leadership experience with ability to nurture and inspire other staff working on the account.

- Willingness to undergo NV1 security vetting or any customer specific clearance as the contract specifies.

What We Offer

- Diverse and dynamic teams with a supportive and inclusive culture.

- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.

- Flexible hours and a hybrid working environment

- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.

- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service

- Study assistance programs to excel your personal growth, learning and development.

- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

About Us

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Ready to take the next step?

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.

40 Miller St, North Sydney NSW 2060, Australia

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