Senior IT Officer

Department of Police, Fire and Emergency Management
Business and Executive Services
Technology Services

Applications must be submitted by Sunday 16 November, 2025 11:55 PM

Sunday 16 November, 2025 11:55 PM AEST

Award/Classification:

Tasmanian State Service Award - ICT Level 2

$99,482.00 to $104,352.00 per annum

Employment type:

Permanent, full-time

Region:

South

Location:

Hobart

Duties

- Provide lifecycle management of Commercial off the Shelf products (COTS) in use within the Agency. Developing strong working relationships with business owners, vendors and support agents to deliver good customer service. Research information technology trends and provide technical advice and support.

- Provide customer service to the Department of Police, Fire and Emergency Management (DPFEM) computing environment following ITSM principles.

- Provide technical expertise in life cycle management of Commercial off the Shelf (COTS), including Data Base Management Systems (DBMS).

- Build and manage strong successful working relationships with stakeholders, vendors, and external specialists.

- Provide support, advice and guidance to the IT Management group and Senior Management for the development and implementation of the DPFEM strategic initiatives.

- Develop and maintain documentation, including technical and build documents, business processes, end user instructions, and business communications.

- Undertake project management and delivery of ICT projects.

- Provide mentoring of junior staff in the Enterprise Systems team particularly in relation to quality of service and meeting performance targets.

- Research and plan initiatives for new and emerging technologies that may provide a benefit to the Agency with a focus on COTS products.

- May be required to undertake out-of-hours work at peak times and participate in an on-call roster .

Pre-Employment Checks

The Head of the State Service has determined that a person nominated for appointment to this position is to satisfy a pre-employment check before taking up the appointment, promotion or transfer. Any relevant serious criminal offence or repeated serious offences over any period, which are not mitigated by additional information, may provide grounds for declining an application for appointment. Such offences would include, but are not limited to:

- Arson and fire setting;

- Sexual offences;

- Dishonesty (e.g. theft, burglary, breaking and entering, fraud);

- Deception (e.g. obtaining an advantage by deception);

- Violent crimes and crimes against the person;

- Malicious damage and destruction to property

- Trafficking of narcotic substance;

- Highly desirable to have professional IT knowledge gained through satisfactory completion of a relevant course of study at a tertiary institution and appropriate industry certificates. Experience with critical 24x7 applications, support of database environments including Microsoft SQL Server and experience with the implementation and support of Office 365 applications would be an advantage.

- ITIL certification

Statement of Duties and Associated Documents

DPFEM is a child safe organisation which is committed to the safety and wellbeing of children and young people; and every member of DPFEM has a responsibility to keep all children safe.

As the organisation moves towards a more inclusive workplace which better reflects our community, we welcome applicants from diverse backgrounds, cultures and abilities, and those that may require flexibility such as part-time, compressed days, or adjustments around start or finish times.

How to Apply

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.

Online applications will only be accepted, please click the blue Apply now button to apply. If you experience any technical difficulties, please contact (03) 6173 2955.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

Further Information

For further information on this position, please contact Michael Haynes, Manager Applications and Integration on+61 3 6185 6007

Applications close on: Sunday 16th November 2025 at 11:55pm

- Review the Statement of Duties and consider if you meet the requirements.

- Speak to the Contact Officer if you have any questions.

- Submit your application including any additional documents as specified in each individual job vacancy notice.

#J-18808-Ljbffr