Principal Consultant

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we steer our clients through their digital journey by enabling the enterprise with an AI-powered core and agile digital at scale. Our always-on learning agenda drives continuous improvement by building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description

Looking for Senior SME / Architect - HRSD, ITSM

Location

Melbourne / Sydney, Australia

Salary

AUD 150,742 - 171,215 (Annual Gross)

Role Overview

Developer – HRSD, ITSM serves as the subject matter expert in the ServiceNow platform, service portal, integrations, and reporting. The incumbent has extensive knowledge and experience with the application development lifecycle, as well as strong technical troubleshooting and communication skills.

Responsibilities

- Enterprise Architecture Leadership: Lead the design and implementation of ServiceNow solutions aligned with business goals and IT strategies, ensuring architecture is scalable, secure, and aligned with industry best practices.
- Solution Design & Development: Design high-level architectures for complex ServiceNow implementations across multiple ServiceNow modules, ensuring optimal integration with other enterprise systems.
- ServiceNow Platform Governance: Define and enforce governance practices for the ServiceNow platform, ensuring compliance with architecture standards, security protocols, and best practices.
- Technical Leadership & Mentorship: Provide technical leadership and mentorship to developers, administrators, and junior architects, ensuring adherence to architectural standards.
- Security & Compliance: Ensure solutions are designed with security, compliance, and data privacy in mind, adhering to regulatory standards and organizational policies.
- Project Management Support: Collaborate with project managers to ensure projects are executed within timelines and budgets, offering architecture guidance throughout the project lifecycle.
- ServiceNow Roadmap Development: Develop and maintain the ServiceNow roadmap, aligning it with business objectives and long-term technology strategies.
- Vendor and Partner Coordination: Work with ServiceNow partners and vendors to ensure seamless implementation and adherence to best practices.
- Documentation & Reporting: Prepare detailed architecture and design documentation, and executive-level reports to communicate technical strategies and outcomes to senior leadership.

Skill / Competencies / Experience

ESSENTIAL

- Proven experience designing and implementing complex ServiceNow solutions.
- Expertise in ServiceNow platform, including ITSM, ITOM, ITAM, HRSD and other modules.
- Strong leadership skills with the ability to mentor and guide a technical team.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
- 8+ years of experience managing the ServiceNow Platform
- ServiceNow Certified System Administrator (CSA) certification
- Good to have ServiceNow Certified Technical Architect (CTA) Certification is required.
- Excellent Analytical and time management skills
- Excellent communication skills both verbal and written in English
- Strong stakeholder relationship building skills
- Strong project management skills

PREFERRED

- At least 8+ years of experience in ServiceNow ITSM, HRSD support, enhancements and implementation
- Strong communication skills, both written and verbal.
- Highly motivated self-driven with a positive attitude.

ADDITIONAL

- Excellent customer facing skills
- Excellent written and verbal communication skills
- Strong attention to detail and outstanding analytical and problem-solving skills.

Equal Opportunity and Inclusion

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note: Infosys does not accept unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed non-binding, and Infosys reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

#J-18808-Ljbffr