Customer Service Manager

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

The Opportunity

The Domain Country Club Retirement Village is a resort-style community in Ashmore, set amongst 42 acres of beautifully landscaped gardens. As part of this large and newly renovated village, you'll assist with the day-to-day operations and play a central role in supporting our residents. This is a varied, resident-focused position where you'll help ensure our community runs smoothly while positively promoting The Domain Country Club. If you have experience in operations, property, facilities, hospitality, or a similar field – bring your skills to a rewarding career in retirement living

This is a permanent full-time position, working Monday-Friday.

What we offer:

- $89,600 inclusive of superannuation + laptop + phone
- Paid Parental Leave and Purchased Annual Leave options
- Two (2) additional 'All About Me' leave days per calendar year
- Annual salary reviews and annual bonus incentive scheme
- Employee Referral Program and Employee Assistance Program
- Discounts to Health Insurance and Retail & Leisure partner providers
- Opportunities for further career progression (develop into a Community Manager and beyond)

Your Impact:

- Ensure a high level of ongoing daily operations of village services including safety & security, maintenance & gardening standards and financial performance
- Support the Community Manager with day-to-day resident queries & concerns and be responsible for assisting with incoming and outgoing resident moves (e.g scoping, entry and exit reporting)
- Take ownership of village compliance items by completing audits, checklists and administrative tasks as per schedules
- Build resident satisfaction by creating a vibrant and inclusive culture throughout the community that is built on communication, professionalism and respect
- Liaise with a wide range of internal and external stakeholders such as residents & their families, staff members, contractors and suppliers
- Assist the Community Manager with day-to-day people practices, such as interviewing and onboarding of new staff members
- Step in for the Community Manager when they are on leave

What you'll bring:

- Prior experience in a customer-facing operations-based or administration role (e.g Hospitality Management, Hotel/Resort/Tourism, Office Manager, Property Management or Facilities Management)
- Developed interpersonal skills where you pride yourself on your communication, time management, professionalism and empathy
- Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel, SharePoint and PowerPoint)
- A proactive and self-motivated attitude with a strong focus on teamwork and customer satisfaction
- Minimum two (2) COVID-19 vaccinations and Drivers License (required)

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

What's next?

Apply now and take to first step in Bringing your Passion to life We are ready to welcome you.

Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.

PandoLogic. Keywords: Assistant Community Manager, Location: Ashmore, QLD - 9726

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