Customer Relations Specialist

Location: Design & Support Centre, Sydney, NSW, AU

Date Posted: 24 June 2025

Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.

King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Office in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, USA, China and Thailand.

At King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.

The Opportunity

We’re seeking a passionate and resourceful Customer Relations Specialist to join our Customer Support Department. You’ll be part of a highly skilled Customer Relations team that acts as the voice of the customer – owning complex post-sale cases, advocating for resolution, and ensuring the highest standard of support and care.

In this pivotal role, you’ll manage warranty and service-related concerns from end to end, using innovation, empathy, and strong problem-solving skills to deliver timely, creative solutions. With a strong focus on utilising Salesforce Customer 360 and AI-driven support tools, you’ll help streamline processes, reduce turnaround times, and elevate the customer experience at every step.

The Role

- Manage customer warranty and service cases with ownership and accountability from start to finish.
- Resolve escalated cases with a balance of policy understanding and outside-the-box thinking.
- Use Salesforce Customer 360 to maintain a complete view of the customer journey and ensure transparent documentation.
- Communicate clearly and consistently with customers, providing timely updates and proactive service support.
- Collaborate with internal teams including Service Technicians, Product, Logistics and Showrooms to coordinate resolutions.
- Apply AI tools and case automation features to enhance accuracy, improve resolution speed and personalise customer messaging.
- Identify and escalate high-risk or complex complaints to Team Leaders or relevant departments.
- Provide accurate education to customers on product care, materials, warranties, and service expectations.
- Contribute to process improvements and assist in developing knowledge base content to enhance future service quality.

About You

- You have proven experience in a customer-facing role, ideally within furniture, retail, logistics, or service industries.
- You’re confident using Salesforce or similar CRMs and are eager to embrace digital tools, including AI-enabled platforms.
- You thrive in high-volume, fast-paced environments and are comfortable managing outbound customer contact campaigns.
- You’re an excellent communicator who can defuse conflict and deliver clear, empathetic service via phone, email, and digital channels.
- You bring strong problem-solving skills and a proactive approach to issue resolution.
- You’re a team player who collaborates across departments to deliver results, and you’re quick to adapt to changing priorities.
- You maintain a high level of organisation, time management, and attention to detail.
- You bring energy, positivity, and a customer-obsessed mindset to everything you do.

Why You will Love Working with Us

- Daily Perks: freshly brewed coffee from our onsite barista - fuel your day with a perfect cup.
- Generous Discounts: handsome employee and family & friends discounts on our premium products.
- Family First: paid parental leave to support you through all stages of life.
- Career Growth: be part of a fast-growing, innovative company that values your professional development.
- Collaborative Culture: join a supportive, values-driven team that celebrates passion, integrity, collaboration and innovation.
- Fun, Engaging Environment: regular team events and opportunities to connect, learn and grow.

Our Values - More than Just Words

Passion, Integrity, Collaboration and Innovation are the heartbeat of King Living. These values guide everything we do, from the products we design to the culture we foster. If you share our values, you will thrive here.

Our hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values.

King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.

Apply Now

To apply for this role please complete the form bellow.

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