Support Analyst

Overview

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

The Opportunity

Do you thrive in dynamic environments where your technical expertise directly impacts patient care and business operations?

Join our team at Medibank as a Support Analyst, a pivotal role within our Ampa lar Health Technology and Digital team. You’ll be responsible for maintaining the health of critical applications in our health portfolio, providing 24/7 on-call support as per the team roster, and ensuring robust processes are in place to guarantee service availability.

In this role, you will have the following key responsibilities:

- Analyse and resolve vulnerabilities, incidents and problems across production and non-production environments.
- Provide expert support for Amplar Health applications, ensuring service availability and rapid incident resolution.
- Collaborate with respective IT teams to manage Amplar Health patching and vulnerability from threat management.
- Collaborate with third-party vendors to coordinate incident resolution and system enhancements.
- Partner with business stakeholders to identify and address system performance issues, delivering effective solutions that support continuity and growth.
- Lead application deployments, patching cycles and disaster recovery planning.
- Use Agile and DevOps practices to manage BAU delivery and support.

This is a fantastic opportunity to make a meaningful impact in a role that blends technical problem-solving, stakeholder engagement, and continuous improvement.

What You’ll Bring

Must-Have Experience:

- 3+ years resolving technical issues in multi-domain environments (Windows, Azure Virtual Desktop, web apps).
- Strong understanding of web technologies (HTML, Java, .NET, IIS, Apache Tomcat).
- Familiarity with relational databases, DevOps tools (JIRA, Confluence), and ITSM platforms (ServiceNOW).
- Experience supporting customer-facing apps like Microsoft Dynamics.
- Excellent communication skills across technical and non-technical audiences.
- Health industry experience.
- Scripting and automation (Python, PowerShell).
- Cloud technologies (AWS/Azure).
- ITIL Certification.

Why Join Us?

At Medibank, we are committed to improving the health and wellbeing of Australians. You’ll be part of a collaborative team that values innovation, continuous learning, and making a real impact.

- Impressive, 35% subsidised Medibank/ahm health insurance (which can also include your pets, cars, upcoming travel, and house) — right now, employees also have a 25% discount on travel insurance.
- 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer – we are the number one workplace for dads.
- Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services.
- Great Discounts – as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, Specsavers, Cinema & Theme park tickets, Wyndham Travel and more

Imagine working with us

We understand that work means different things to everyone. We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.

Imagine a workplace where work didn’t feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.

Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go tohttps://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone’s potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/

Copyright @2024 Medibank Private Limited. All rights reserved. ABN 47 080 890 259.

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