Service Delivery Controller

Overview

Great opportunity to step into the Day of Operations in the rail industry. 2 positions available — both 6 month term contracts with potential to extend.

Every day we transport millions of tonnes of critical freight around the country for our customers.

As a Service Delivery Controller, you will be based within our Integrated Planning Services team taking ownership for the safety of our people in the field, by enabling the effective allocation of assets and train crew. You will focus on delivering services and ensuring communication to key stakeholders in Pacific National’s supply chain to ensure trains run to schedule and provide accurate and timely information to all relevant parties while maintaining excellent customer service during the day of operations.

We currently have 2 positions available — both 6-month contracts with the potential to extend.

What You’ll Do

- Execute schedules and monitor services to meet safety and operational requirements.
- Minimise the impact of disruptions to the service delivery plan.
- Communicate with stakeholders’ important information about the train plan.
- Responsible for holding network providers accountable for the operational plan.
- Ensure that all required systems are maintained to provide accurate information, communication, and reporting.
- Actively monitor the delivery of cargos and cargo assembly in accordance with customer requirements, and in conjunction with stakeholders.
- Pursue opportunities to prevent cancellations, replace lost services and add additional services during the day of operations.
- Monitor and arrange for deployment of crews to meet operational demands at locations as required.

What You’ll Bring

- Must be able to do shift work – Pacific National operates 24/7.
- Previous logistics experience preferred.
- Ability to work as an effective member of a team and build relationships for results.
- Ability to effectively use operational systems and to analyse data to optimise business efficiency.
- Critical thinker to enable quick and efficient solutions during the day of operations plan.
- Time management skills to enable the effective management of deployment and resource allocation.
- Capacity to understand the relevant Enterprise Agreements, people issues and how they impact the business.
- High level of skill in providing clear and succinct information, verbally and written.
- Intermediate computer skills.
- Ability to reach agreements and consensus despite differing goals and priorities.
- Capacity to thrive in a fast-paced work environment.

Why You’ll Love Working with Us

At Pacific National, we’re more than just freight. We’re a values-driven organisation that puts people first. Here’s what you’ll enjoy:

- Paid parental leave
- Discounted travel & insurance
- Novated leasing
- Fitness Passport
- Inclusive, values driven culture

We live by our Values: Make it Simple, Share More, Kindness, Gratitude, Curiosity, and Own It – helping us build strong connections and do our best work every day.

Safety Every Day – That’s Our Promise.

We welcome applicants from all backgrounds and offer reasonable adjustments throughout the recruitment process.

Pacific National acknowledges the Traditional Custodians of the land on which we work, live and rail.

Like to know more about Pacific National?

Head to our website to find out more: Join Our Team | Careers & Culture at Pacific National

Applications close 26 October 2025

Click Apply Now and start your journey with Pacific National.

Learn more at pacificnational.com.au/careers

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