Residential Support Worker

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Brand: Community, Residential & Pathways

Date Posted: 11 Aug 2025

- Job number: 2097
- Location: Melbourne and Bayside, Victoria.
- Employment status: Casual - ongoing
- Classification: From $33.41 per hour + 25% casual loading (Level 2 - Victorian Disability Services (NGO) Agreement 2019)

At genU, we are a group of passionate, driven individuals dedicated to making lives happier and healthier, especially for people with disability, the ageing, and those experiencing disadvantage. As a not-for-profit organisation, we invest directly back into the communities we serve.

We welcome diversity in race, culture, spirituality, gender, age, identity, ability, and sexuality. Our commitment is to foster a welcoming, innovative, safe, empowering, and respectful environment where these values are upheld every day.

Join our team

In your role as a Residential Support Worker, you will encourage clients to become self-sufficient and lead fulfilling lives by offering them person-centered support, community access and personal care. You will be working in various residential homes across the Melbourne and Bayside areas, Victoria. The shifts currently on offer are a mixture of weekday and weekend along with active overnight shifts and all applicants must be able to workdays and night shifts on a regular basis.

Please note we require you to work a combination of shifts, including day, afternoon, and active night through the week and weekends.

Current Shifts on offer are:

- Morning - 7:00am – 3:15pm
- Afternoon - 3:00pm – 11:00pm
- Active Overnights - 11.45pm - 7:00am

You will join a collaborative and supportive team, who will provide individualised training so you can best support our varied cohort of residents. You will be a compassionate and reliable worker with a focus on empowering our participants to live their best lives. You will have an empathic approach to service delivery, with a flexible and adaptable style, a sense of humour, and meticulous attention to detail.

Key responsibilities

As a residential support worker, indicative responsibilities include but are not limited to:

- Collaborate with the Team Leader in the development and implementation of Person-Centred Plans (PCPs), ensuring the promotion of independent living skills through both formal and informal teaching methods.
- Assist clients with daily living activities, including medication management, personal hygiene, food preparation, dressing, and mealtime support, while maintaining professional integrity and confidentiality.
- Maintain accurate records related to medical, behavioural, and financial documentation, adhering to guidelines, and ensuring the collection and storage of receipts when handling resident funds.
- Complete necessary administrative tasks such as payroll, compliance reports, and client procedural paperwork in a timely and accurate manner, while strictly following genU policies, procedures, and WHS standards.

Requirements

To be eligible, you must have or willing to complete:

- Certificate III or IV in Disability
- Current Victorian Drivers licence.
- Completed First Aid and CPR certificate.
- Current NDISWorker Screening Check clearance
- NDIS Worker Orientation Certificate - "Quality, Safety & You"
- Current Working with Children Check Victoriafor paid employment.

Employee benefits

genU offers a range of benefits, including:

- Health and wellbeing support: 24/7 access to a holistic employee assistance program.
- Salary packaging: Non-for-profit salary packaging up to $15,900 per annum, plus additional meals and entertainment benefits.
- Discount shopping programs: Save at over 450 retailers, including Coles, Woolworths,JB HI-FI and Officeworks.
- Study Discount: 25% discount for undergraduate and postgraduate courses at Torrens University for genU staff.
- Employee referral program: Earn a bonus for referring successful candidates at completion of their probationary period.
- Professional development: In addition to a comprehensive induction program and ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board.

Ready to make a difference?

We are committed to supporting individuals throughout the recruitment and selection process, ensuring accessibility for all applicants. If you require adjustments or an alternative application format, please contact Ryan at recruitment@genu.org.au (quoting the job title and number).

For further details about the role, please reach out to Cris on 0407 135 342 or cris.bernadas@genu.org.au

If you're ready to make an impact and grow with us, apply now

Note: The recruitment team is accepting multiple applications for vacant positions. Current genU staff should apply via the staff intranet.

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