IT Service Desk Analyst Melbourne FullTime

3 days ago

City of Melbourne, Australia Nulsen Disability Services Full time

Overview

Become a customer service hero by joining Australia’s Premier Family-Owned Commercial Painting Leader as our IT Service Analyst

Are you passionate about tech and ready to make a real impact? Join Higgins Coatings — a proud family business with 76 years of industry excellence — as our next IT Service Analyst. Be part of a dynamic team that values innovation, growth, and your unique talents

Responsibilities

- Troubleshoot and fix tech issues with hardware, software, networks, and mobile devices.

- Create easy-to-understand guides to help teammates level up their skills.

- Welcome new team members with onboarding support and tech setup.

- Keep our IT assets organized and up-to-date.

- Travel interstate now and then to roll out new systems and tech upgrades

Qualifications

- 1-2 years in a Service Desk or similar role.

- A relevant IT qualification or degree (or working towards one).

- Know your way around Microsoft tools: Active Directory, Windows 10/11, Office365, Teams, Intune, iOS devices.

- Bonus points for experience with Power Platform (Power BI, Power Automate, Power Apps), SharePoint, or Dynamics.

- A great phone communicator who loves building relationships.

- Flexible, proactive, and eager to learn.

- Willing to work outside usual hours on occasions and travel interstate when needed.

What’s on Offer

- Base Salary $60,000 - $65,000 + super.

- Tech Gear: Company iPhone, iPad, and Laptop to keep you connected.

- Career Growth: Ongoing training, certifications, and plenty of opportunities to level up.

- Awesome Culture: Join a successful company and supportive team that celebrates success.

We’re not working with recruitment agencies at this moment. Successful candidates will need a National Police Check. We celebrate diversity and welcome Women, Aboriginal, and Torres Strait Islander applicants

#J-18808-Ljbffr

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