Product Analyst

Job Description

- Join Qantas Group Technology in our Commercial Airline Technology Team

- Opportunity to innovate and drive change through technology

- Permanent, full-time role – with a hybrid model of WFH and at our Mascot Head Office

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can‑do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best. Technology is a big part of how we continue to pioneer our way forward. With eyes on the future, our IT team harness technology on a global scale and tailor local solutions for each of our ports. Together we’ll show you it’s possible to make an impact and to never underestimate what you’re capable of achieving.

As the Product Analyst in Commercial Airline Technology domain, you will work with multiple business partners across Revenue Management, Sales and Distribution, Ancillary, Network planning, as well as the wider technology domains and external parties. You will support and lead the lifecycle for designated products and underlying technology sub‑systems. You will be accountable for aligning product delivery plans to enable the business to achieve their objectives & strategic outcomes – from concept through to operations. Your role will work with the organisation to help stakeholders improve their processes and systems and support the delivery of new features, enhancements and initiatives. You will also govern service partners to ensure product features are delivered to commitments, meets business requirements and service levels. As the Product Analyst, you will have a customer‑centric mindset with a drive for continuous improvement and innovation.

What You’ll Bring:

- 5+ years’ experience in the areas of Business or Systems Analysis, Product or IT Support or related disciplines

- Aviation or travel industry experience is desirable, inclusive of Amadeus system and other GDS

- Proven track record of operating in IT Delivery environments from concept to BAU

- Understanding and use of modern delivery frameworks and their methodologies, including Scrum, Kanban, lean, design thinking, human‑centred design, multivariate testing, continuous improvement, test automation and others

- Proven ability to apply analytical and critical thinking skills to solve, and lead the solving of, strategic problems

- Prior experience with, and strong comfort using, collaboration tools such as JIRA and Confluence to document and manage stories and other documentation

- Experience in working with data sets to deduce accurate insights

- Demonstrated ability to partner, coach, and collaborate across multiple functions and levels

- Project, change,or vendor management experience

- Experience in Operations and / or working in ongoing product lifecycle

- Demonstrated technical expertise, utilising a depth and breadth of knowledge and practical experience within a specific technical area. Stays up to date with regulatory and other change in the technical area, and understands how they apply to Qantas

- Able to work cross‑functionally and align business unit processes to enterprise business processes

- Proven ability to apply analytical and critical thinking skills to solve, and lead the solving of, strategic problems

- Experience with product requirements gathering, analysis and management for business cases

- Excellent verbal and written communication skills with the ability to communicate complex ideas clearly to various audiences

- Ability to work autonomously to solve complex problems

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on‑the‑job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, and exclusive deals on accommodation and holidays.

- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.

Applications Close: 24th October 2025

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