Customer Service Manager
1 week ago
If you are a highly skilled & motivated individual who enjoys managing a team and bringing a can do attitude to each day please apply here
Permanent Full Time - Office Hours Monday to Friday
Location: Altona
You will be responsible for:
- Set performance goals, monitor team performance, conduct performance reviews, and provide feedback and coaching to improve individual and team performance
- Input & look over purchase orders and ensure on time deliveries
- Assist when required with dispatching or receiving shipments
- Clear and friendly communication via phone and email
- Managing a team of 3-4 customer service agents
- Showing initiative to enhance processes and suggest ideas for ongoing improvement
- Support the branch in its sales and service operations
- Develop and implement customer service policies, procedures, and standards to ensure consistency and quality in service delivery.
- Provide a point of escalation for complex or difficult customer issues, ensuring that all customer concerns are addressed promptly and appropriately
To be successful in this role you will have:
- Foster a positive and customer-centric team culture that encourages collaboration
- Previous management experience (minimum of 2 years)
- Excellent organisational skills with the ability to multitask and prioritise workload
- Ability to work independently, and as part of a team
- Reliable and self motivated
- Can do attitude
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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