Automotive Parts Interpreter

6 days ago

Townsville, Queensland, Australia Zeder Corporation Full time
Automotive Parts Interpreter / Service Advisor

Posted: 08/09/2025

Closing Date: 07/10/2025

Job Type: Permanent - Full Time

Location: Capalaba, QLD

Job Category: SALES - Retail

Be the Face of Our Brand

Are you a confident and friendly individual who thrives in a fast-paced, customer-facing environment? Fulcrum Suspensions is looking for a reliable Automotive Parts Interpreter / Service Advisor to join our Capalaba team.

This is your chance to represent a trusted brand in the automotive industry, greet every customer with a smile, and make a lasting first impression.

Why Join Us?

- Full on-the-job training and ongoing support
- A stable, Monday to Friday schedule – no weekends
- Generous staff discounts on products
- A close-knit and supportive team environment
- Career progression opportunities within a growing company
- Be part of a respected Australian brand with a proud history

About the Role

As the Parts Interpreter / Service Advisor, you will be the first point of contact for our valued customers - over the phone, online, and in-store. You/'ll need to juggle customer service with basic admin duties, so being organised and tech-savvy is a must.

You'll be trained and supported every step of the way. What we need is someone eager to learn, tech savvy, and naturally good with people.

Key Responsibilities

- Customer Service: Greet and check in customers upon arrival. Be the friendly face they remember.
- Phone Management: Handle large volumes of incoming phone calls per day with professionalism and efficiency.
- Booking Management: Use Navision to manage customer bookings and workshop schedules.
- Quoting & Product Navigation:Learn about our products and confidently use our website to generate general quotes.
- Digital Communication: Respond and provide updates to customers via Podium messaging platform.
- Administration Tasks:

- Daily till reconciliations

- Processing and filing purchase orders

- Scanning invoices, internal filing and record-keeping

Job Description

What We're Looking For

- A well-spoken, confident communicator who enjoys helping people.
- Quick to learn new computer systems and processes.
- Strong organisational skills and attention to detail.
- A professional appearance and positive attitude.
- Previous experience in a reception, customer service or admin role (automotive or retail preferred but not essential).

Desired Skills and Experience

ZEDER Corporation is a proudly Australian owned and operated business, a world leader in automotive suspension parts, and a family for over 800 employees across Australia, US, UK, and Vietnam. We/'re home to the iconic brands of SuperPro, Whiteline, Nolathane, Fulcrum Suspensions, and Formula 4x4.

We're all about quality, customer service, and pioneering innovation – and we/'re looking for someone just like you to join our team

#J-18808-Ljbffr

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