[Urgent Search] Customer Support Officer Connections Help Centre

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Who are we?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

The role

We’re looking for a proactive and customer-focused Customer Support Officer to join our Property & Land Development team on a part-time basis. As the first point of contact for our Property & Land Development customers, you’ll provide high-quality support across a wide range of enquiries. Whether it’s over the phone, via email, face-to-face, or through our Pulse system, you’ll offer expert guidance and accurate information to ensure customers are well-informed and supported throughout their development journey.

You’ll handle a diverse mix of queries, including but not limited to:

- Connection and development enquiries via phone, email, face-to-face, and Pulse Cases
- Asset and property sewerage plan information
- Dial Before You Dig requests
- Tapping bookings and meter installation enquiries
- Service connection queries for potable water, recycled water, and sewerage
- Sewer Backlog and ECO Connection Program support
- Preliminary advice on subdivisions, developments, and asset protection
- Interpretation and communication of South East Water’s policies and servicing guidelines

This is a 12 month maximum term opportunity.

This is a part-time position offering approximately 25 hours per week. Our ideal working hours are Monday to Friday, 10:00 AM – 3:00 PM, however we’re happy to offer flexibility for the right candidate.

Who are you?

Our ideal candidate has:

- Strong commitment to delivering exceptional customer service and exceeding expectations
- Proven experience in face-to-face customer interactions, including handling complex queries with professionalism
- Excellent communication, negotiation, and problem-solving skills with a positive, customer-first approach
- Ability to provide clear advice on South East Water’s policies, procedures, and development guidelines
- Understanding of the land and property development industry and its role within the community
- Sound knowledge of relevant legislation and standards, including the Water Act, Planning and Environment Act, Subdivision Act, and Melbourne Retail Water Agencies Codes

What's in it for you?

Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.

As a SEW employee, you can enjoy the following offerings from our benefits package:

- Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
- Life insurance and salary continuance.
- Additionalleave offerings, such as cultural and ceremonial leave and study leave.
- Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking.
- Opportunity to be part of great initiatives involving the local community

This is a part-time position remunerated at Level 2. The full-time equivalent salary range is $84,497 – $91,380 per annum plus superannuation, with the final offer commensurate with the successful candidate’s experience and the agreed part-time hours.

We're for everyone

Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.

We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at careers@southeastwater.com.au.

Keen to make an impact?

Clickhere to check out the position description. We're accepting applications for this exciting opportunity until Wednesday 17th September

To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application. Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check

South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required.

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